6/10 Satisfaisant
Julia S.
1 avr. 2025
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée
Lovely Condo —Terrible Instructions to get in
Once we got into the condo, it was lovely. Great sun and ocean themed decor. The kitchen had everything we needed. Loved the ocean views from the living & dining room and both bedrooms. Exterior night spotlights made BR 2 too light at night. I wish I’d brought a sleeping mask. MBR was missing slats in the blinds reportedly made light at night a problem, too. The BIG problem we had was in getting in. The day before arriving we received the door access code. There is a key pad on the door. One friend got there first, the code appeared to work, the green light flashed, but the door was still locked. So she waited for the other two of us. We all tried, same thing. That’s when we called the 800 number. In our 19 minute call with her, which included a few times being put on hold, we first learned there was a key box up and left of the door. The door code we were given did not work. Then, she gave us a second code. We all tried it. The little box didn’t open. Eventually we learned there was another key box by the storage unit on the parking level. So we went down there. My niece found it and with some effort got the key. She was the key whisperer for the remainder of our time there. Even with the key it took a special touch. That stress was so unnecessary. Give complete instructions, including both codes and how to find the box with the key. Some WD40 on the key lock could help, too. Fix the entry process and it would have been 5 stars.
Julia S.
Séjour de 3 nuits en mars 2025
