Spa privatif, Maison de luxe, Nouveaux appareils électroménagers, Cour arrière clôturée

Kathy, I am very sorry about your experience with this property. Trails End is not a pet friendly property and has never been advertised as so. The party you spoke with are private owners of the unit beside Trails End, and are not affiliated with M Vacation Properties. They immediately contacted the owner who then contacted our office to let us know you brought a pet to their property. While we strive for to provide great customer service, this situation was out of our control. The pet policy in the contract was broken and we had to take immediate action which required us to expel your party from the home. This situation could have been different if we had known you were bringing a dog before you checked in. We would have been understanding of your mistake and would have been more than willing to find you pet friendly accommodations. On December 29th, 2022 you signed and agreed to our pet policy that states: Pet Policy: Most of our homes are not pet-friendly homes. We have select units that do welcome pets. All pets must be authorized prior to bringing them. If a pet is brought to the premises of a unit that does not allow pets, there will be a $500.00 pet fee per pet charged to the credit card on file, as well as cleaning and/or repair charges and immediate eviction with no refund. On March 9th, we responded to your refund request letting you know that we would not be refunding this stay due to the pet policy contract being broken. However, we did not charge you an extra $500 that is stated in the contract.