4/10 Médiocre
Tamyra S.
1 sept. 2025
Les points forts : Arrivée
Les points faibles : Propreté, communication, exactitude de l’annonce
When we arrived at the property, we noticed it was very dark and outdated and had a stale smell. We were ok with that; however, as we made our way through the condo, we noticed how “filthy” the entire property was. I actually have pictures. I reached out to the rental company and shared our dissatisfaction with them. I sent them the pictures showing how incredibly dirty the unit was. After a good bit of time, I received a text back, asking if we would like another person to come clean. I explained that it would require a deep cleaning. The walls, carpet, cabinets, ceiling, bathrooms, etc. needed cleaning. We left at 11:30 am the morning after our arrival to allow the cleaning person to return to clean. When we returned, there was hardly any evidence that anything had been cleaned. The old toothpaste that dripped on the bathroom cabinet, and hardened, was still there. The carpet was so filthy. We were so unsure of the cleanliness of the beds, we all used our own blankets. We bought laundry soap to wash the towels prior to using. I could go on and on. I do not think that unit is appropriate for rental to the public. We never heard from them again to confirm our satisfaction. We have already booked our stay for next year through a different company. They should have moved us to a more suitable property and provided a partial refund. We didn’t even get so much as a phone call or text.
Tamyra S.
Séjour de 9 nuits en août 2025
