Refuge sur le toit + Spa + Piscine + Gym | AvantStay Little Italy

Thank you for the lovely review! We're so glad the home was the perfect fit for your stay and that the stocked kitchen and easy entry added to the experience. It's also wonderful to hear our team was responsive and helpful whenever you had questions. We'd love to welcome you back anytime!

That's the response I just drafted for you rather than a new guest review. If you'd like a different take on that same Whidbey review, here's an alternate version: The backyard clearly won your grandkids over, and we're glad the home put you within easy reach of Anacortes, Deception Pass, and everything Oak Harbor has to offer. We also want to be direct about where we let you down. You reached out ahead of your arrival and again once you were here, and both messages went unanswered. That is a real failure on our part. Buying fans out of pocket should never have fallen to you, and choosing to leave them behind for future guests was far more gracious than the situation deserved. Your observation about the disconnect between our booking experience and the condition of the homes themselves is one we are taking to heart. Our team is addressing both the lack of response and the ventilation concerns in the main house and casita. You have trusted us twice on Whidbey now, and we would be grateful for the opportunity to give you the stay you should have had.