There were multiple dead bugs when we arrived at this property. The property management team wanted us to complete our stay, saying they had resolved the issue. Bugs are not an issue that can be resolved in less than an hour.They refused to refund our stay, they did not offer to move us to another property. They told us we should expect this, it's Florida. We rent properties in Kissimmee at least a few times a year and never had this problem in other properties. My sister literally lived down the street from this house and had no problem. The place should have been cleaned and checked before we arrived.
Excellent communications with owner. Some information could be added: location of hot tub (in a different location than the actual residence), departure process. Otherwise, would stay therw again.
I would suggest repairing the blinds on the front door, they are in need of replacement.
There needs to be more lighting (lamps) in the living room area.
Will keep contact info to stay here again!
I can't say enough good things about the resort and the people working there.
However, it looked like the condo we rented has not been painted, rug has never been shampooed, vents never wiped, or anything upgraded in 30 years. The shower door on the main level did not open and close, luckily we only had 2 people staying there and did not need to use this shower. Also, all of the toilets had toilet brushes beside them, but it seemed like no one every used them before our visit. We managed to get all of them cleaned with a hard scrub. My brother stayed at a different condo in the same resort, and you can tell that theirs was upgraded within the last 1-2 years and everything looked much cleaner than ours.
Definitely will stay at Windsor Palms again !! Our place was clean and spacious !! The on property staff was super friendly we definitely had an amazing time and have zero complaints!
The property was true to the listing. Close to Disney and Universal (albeit you run into 10-15 mins of traffic everyday to and fro to the parks). Property was clean and comfortable for our family of four. Great community amenities for all: pool, arcade, small theatre, tennis, pickle ball, basketball. Property managers were readily available and communication was clear. We would definitely use this property for future vacations to Orlando and surrounding areas.
Iâve stayed in this community several times, but this was my first time staying at a Magical Stays property. Host was very responsive when I reached out. Townhome is in a great location (minutes away from shopping, restaurants and not far from major attractions) and there are several amenities onsite. One minus was the cleanliness of the property. The carpet and fabric chairs need to be spot treated. Things like that bothered me greatly, and my family was disappointed with the size of the bedroom televisions. Other than that, Iâd recommend and would give the place another chance.
Every thing was nice except a few kitchen items werenât there that should have been like a scrubby for dishes pizza cutter salt pepper etc things I expected to be there