Séjour Miami Luxe – 2 chambres/2 salles de bain avec balcon, piscine sur toit + emplacement idéal

We appreciate all guest feedback and sincerely regret that this stay fell short of expectations. We take responsibility for the initial cleaning concerns. When additional issues were reported after 8 p.m., we immediately arranged and paid for expedited professional cleaning assistance within approximately 30 minutes. We understood your preference to be present during cleaning and were willing to accommodate it. Unfortunately, the service was declined upon arrival, and our cleaning professional was not permitted to address the concerns. We respected your decision and remained available to assist throughout your stay. Regarding the other concerns, we personally delivered a replacement key to restore access. We also verified that all three televisions were functional and only required replacement remote batteries. Our property offers several amenities, including pools, workspaces, and additional conveniences, all of which were available and functioning, with no concerns reported regarding their use. While unforeseen circumstances can happen, we take accountability and pride ourselves on responding promptly and making every reasonable effort to resolve issues. We genuinely wanted the opportunity to improve your experience and appreciate your feedback as we continue maintaining and improving our standards.

Hi Lovelyns, thank you so much for your feedback! We’re glad you found the place clean, comfortable, and in a perfect location. The AC is set to auto, so it cycles on and off to maintain the set temperature, but please don’t hesitate to call or text us anytime in the future if you’d like help adjusting it. We’re always happy to assist and make your stay as comfortable as possible!

It was a pleasure hosting you, and you’re welcome back anytime.

Im glad you enjoyed your stay! We will love to welcome you all back!