2/10 Horrible
Tamara P.
2 août 2025
Les points forts : Propreté
Les points faibles : ArrivĂ©e, communication, emplacement et exactitude de lâannonce
Unfortunately, this was one of the most frustrating VRBO experiences Iâve had. Check-in instructions were late, confusing, and incomplete (e.g., missing the lockbox code). When I asked for it, the owner insisted he had sent itâhe hadnât. Instructions also said certain gates required keys, but he later said they didnât. Once inside, there were no visible towels or washcloths. I had to ask, only to find they were hidden in drawers under bedsâsomething that shouldâve been noted. We barely had enough bath towels, only 3 hand towels, and no washcloths for 8 people. We had to buy more ourselves.The WiFi infoâalso missingâtook 30 minutes and multiple attempts to get. One toilet didnât flush. When I reported it, the owner accused us of clogging it and never listened when I shared it was a broken flush mechanism. He then told us not to flush toilet paperâonly throw it away. Iâve never heard of anything like this. When I challenged it, they hung up. Later, someone claiming to be with VRBO said the owners would call the police if we didnât comply. This so called âruleâ wasnât shared in writing until after all this.I took a risk booking a no-review listingânever again. My family and I have a great rental history. We care for properties and have never had issues. We also left this one clean and undamaged but were met with suspicion and hostility. Renters deserve clear info, basic supplies, and respect. This stay fell short on all counts.
Tamara P.
Séjour de 2 nuits en juillet 2025
