Prix spécial restant 2019 ~ Besoin de moins de chambres Informez-vous! Sept meilleur homard

Hello Tiffany! Thank you so much for the fantastic review! We really appreciate it! If you need anything else in the future, please let us know! Melissa

Thank you, Todd! You are an amazing guest and would love to opportunity to host you again!

Thank you so much for the outstanding review! We were honored to host your 50th wedding anniversary! You are an awesome guest and if you need anything at all in the future, please let us know! Melissa

Hello Caroline! Thank you for submitting your review! We love that you gave us valued feedback and we have reviewed this issue with our clean team and it is resolved. We enjoyed hosting you and if you need anything in the future, please let us know! Melissa

Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. Guest comfort and safety are extremely important to us, and we take the concerns you have raised seriously. We understand that your reservation was made on short notice due to an unexpected change in your original accommodations. However, we never want a guest to feel that their circumstances or concerns are being dismissed. After reviewing your concerns, we discovered the leak you mentioned was created by someone wrongfully using a portable a/c unit that was in storage. The unit was not properly vented causing a major water leak upstairs costing thousands of dollar's worth of costly repairs to the 1st, 2nd, & 3rd floor. At the time we informed you to turn of the portable unit and we received no response from you. The air-conditioning was cooling to 72 degrees which are verified by monitoring system. These air conditioners are brand new and any problems you incurred were caused by doors being left open allowing humidity to come in. There are alarms on the doors, all you need to do is turn them on and they work fine. We checked them. Also, the doors are impact sliders and are very hard for a child to open. You mentioned we did not have amenities, meaning the outdoor tiki tv's which are not a listed amenity. The outside trailer was there because we are performing seasonal work and has no bearing on your stay. Any and all minimal repairs issues during your stay such as the ice machine was mitigated with us providing you as many bags of ice as you needed and you were repeatedly told of a second ice machine at our downstairs bar. The beach was 100 percent cleaned up before you arrived but there is nothing, we can do about unnaturally high king tides. As to water at the dock, it was never listed as an amenity as well as the tv's at the tikis. They are there for your convenience but are not listed as an amenity. We take maintenance and safety matters seriously and are reviewing the concerns mentioned in your review to ensure that any necessary repairs and improvements are addressed. Constructive feedback is always important however when the guest causes most of the damage themselves we take it with a grain of salt. However, all repairs have been made to Seaside Sandpiper so no further problems should arise. In summation, the issues you informed us about during your stay were addressed immediately and some of your complaints were made post stay and the majority of the issues were caused by you and your party. Furthermore, you attempted to extort money to prevent a bad review and told us so. Also, you left one day early to book an extremely expensive hotel at your choosing not because you couldn't stay at our home. We want all our guests to have wonderful stays, but we cannot fix what we don't know about and what people don't tell us what damage they've done.

Hello Jenny! Thank you so much for your feedback! Your review is very important to us and we hear your concerns. Our clean and team has been alerted of all issues with the door handles, breaker tripping issues, and our home is professionally cleaned thoroughly every week. When we have openings in our schedule, we have periodic deep cleans scheduled when our calendar allows. Thank you again for staying with us and we truly value your feedback. Melissa

I am glad to hear you all had a great time. It was evident every time I saw you. We can offer a beautiful home with all of the amenities in the amazing Florida Keys, but you have to do the rest and enjoy your time. And you and your group knew how to do that. Some could take a lesson. The absolute best thing about this job is the fantastic people I meet along the way.....You all were certainly that!!!! Hope to see you again.

You and your family were great guests Sally, and we look forward to your return. I am glad you had such a great time, and I so appreciate the difficulty in getting a family that size together for a whole 7 days, and you ladies pulled it off, my hat's off to you. I know you contacted me and said you meant to leave a 5 star review, and somehow it came out as 4. No worries, when I stopped by to visit and check on you, I saw you were having a 5 star vacation. I will see you next year!!!

It was great having you and your group at the Sandpiper Rosie. I am glad you enjoyed your time here. We hope to see you again.

Hi Kristina, thanks again for your comments, as they is important to our owner! She tries really hard to keep things looking good for all her guests; and our marketing team tries very hard to present our properties JUST AS THEY ARE, in hopes that we will here exactly your comments! We get really excited when our guests are pleasantly surprised; and it has been that way since we put the property on the market this year! See ya all soon!

It was our pleasure hosting you and your family at the Sandpiper, Katherine. We would love to have you stay again.

It was great to meet you and your family, Beth. I am glad everything exceeded your expectations. I had to hold my breath on the weather. So many things in my control, but that weather for an outdoor wedding is such a wild card. But the most weather perfect day, ended up being the wedding day. What a perfect start to a beautiful union.

Good Afternoon Kristina and we are VERY HAPPY that this home surpassed your expectations as that is what we are aiming! Your comments are GREAT :) and I will be sure to tell the cleaners to leave a few fingerprints for you next time LOL! We are blessed to have excellent cleaners and will tell them that you appreciate them for sure. Glad you made it back to New York Safe and look forward to seeing ya all again Soon. Best Regards !!!

Thanks for choosing to stay with us Heidi. We are happy to hear that you and your family had such a good time. We work hard to make sure everything is ready, and working for your arrival. I am always available for questions and requests prior to arrival, and will make sure everything is running smoothly while you are in our house. We would love to host your return to The Keys

Your wedding was spectacular Danielle. I am glad we could host your special day. We would love to see you all again. Come back anytime!

Thanks for choosing to stay with us at the Sandpiper Deborah. I am happy to hear you had a great time. When I would stop by it sure looked like everyone was enjoying family time in The Keys. I love that....priceless!!!

I am happy to hear you and your family had a great time at the Sandpiper for your week in The Florida Keys. We would love to have you and your family back again.