Manoir Vue Prairie | 1 580 m² avec piscine olympique

Thank you for sharing your feedback. We’re sorry that several issues affected your stay and understand how frustrating it was to experience disruptions during a family vacation. We would like to clarify a few details. The hot water issue was reported in the morning and was addressed on the same day. The property is enrolled in automatic oil delivery and we have investigated why the tank unexpectedly ran out. Once we became aware that it was the issue, we arranged an emergency refill and restored the hot water. Regarding the pool, once the oil was replenished the heating system needed time to bring the large volume of pool water back to temperature. We inspected the system following your departure and did not find an ongoing problem with the pool heater. We also sincerely apologize for the unexpected lawn service. We normally receive advance notice so visits can be coordinated around guests and we have addressed this with the lawn company. We understand your concern regarding privacy in the primary bathroom. However, we would like to clarify that the bathroom is not visible from outside the property, so the lawn crew would not have had a view into the bathroom while performing their work. The other issues were reported late in the evening before departure and at your request, we scheduled it to be addressed after checkout. We checked those items but it was found operating normally. We regret that these circumstances negatively affected your experience. Our team made every effort to respond promptly to each concern brought to our attention during the stay and we appreciate the feedback as we continue working to improve the guest experience.