Studio cosy et charmant proposé par Zoller Stays. Confortable et spacieux

Thank you for sharing your feedback. While we appreciate hearing about your experience, we respectfully feel that your rating does not fairly reflect the value and accommodations provided. Our property is accurately advertised as a walk-up apartment, including its floor location and stair access. We believe guests should carefully review the listing details before booking to ensure the accommodations meet their expectations. Our pricing is intentionally competitive for the Long Island City market. For perspective, nearby hotels such as the Hilton can charge upwards of $500 per night for accommodations with elevator access and hotel-style amenities. We offer a more affordable alternative while maintaining comfort, convenience, and an excellent location near public transportation, restaurants, and Manhattan. We do acknowledge your concern regarding the check-in confirmation and appreciate you bringing the refrigerator’s cosmetic condition to our attention. We are pleased that you ultimately felt comfortable in the neighborhood and appreciated its convenient location. However, we believe a property’s rating should reflect the accommodations as advertised, rather than amenities that were never included or promised. Thank you again for staying with us. We wish you all the best in your future travels.

Dear Alexander, Thank you for your honest feedback and for staying with us. I’m glad the space ultimately met your needs, though I’m truly sorry it didn’t match your expectations more closely. Regarding the A/C unit, I sincerely apologize for the inconvenience. It was stored in the closet due to an unusually long winter, and we missed the timing to reinstall it before your arrival. That’s on us, and we’ve since addressed it to make sure it’s ready and in place for all future guests. We also appreciate your note about the photos and overall presentation—we’re reviewing the listing to ensure everything is accurately represented moving forward. Thank you again for your constructive comments. We hope to have the opportunity to provide you with a smoother, more comfortable experience in the future. Best regards, Daniel Alves Guest Experience Manager