The house is beautifully appointed--the pictures do it justice. We were looking forward to a short stress-free post-Christmas weekend. We especially looked forward to taking advantage of the hot tub and fire place during a cool Arizona December. Unfortunately, neither one of these major features worked. Spent the whole first night of two nights there texting and talking with the owners trying to get the hot tub working. Nothing. Our second day outing was ruined by a call that a repairman was at the house and needed to get in. It took him five minutes to tell us that there was virtually no propane in the house's tank and that nothing was going to work because of that. The house is beautiful--although if you have dust allergies, do ask if the cleaners can clean the many silk plants that accent every room. If you have small children, be aware that there's a precipitous drop just beyond the pool and that there's no fence. It's not a walking about neighborhood either: confederate flags hanging in windows and the adult bookstore around the corner didn't make us feel especially relaxed. In hindsight, the fact that the cleaners were there well after check-in time should have been an omen. The garage door remote also didn't work and there we were trekking out to buy batteries for it--for which we weren't refunded, either. We had to delay getting in--which we accommodated but later we realized that we should have just headed back home! Had to call, email a few times and wait on Evolve to get back to us about potential refund or consideration. Owners sent text when we were leaving and offered us a free night in the future. We would have appreciated having that free night deducted from our stay. Crickets on that one! And...the cleaners, who were very late on the first day were super early on the day of departure. We couldn't even get out of the driveway before the stated departure time before they were barrelling in. Got a modest percentage of 15% on one night's stay from the owners and a bit more from Evolve that amounted to just over one half of one night's stay. Not sure that we're ever going back to Lake Havasu--at least not until the memories of a trip spoiled have faded from our memories!