The house matched the pictures for the most part. There were some repairs and updating that should be done but overall it was a great deal for what I paid and what I wanted and more.
This house had plenty of room for everyone. The kids loved the pool. The house was clean a nicely furnished. Would definitely stay here again when in the area.
We had a great stay at this vacation home! There were a few things broken but nothing that made our trip a bad experience or anything. Convenient location, well stocked, and great communication.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was great, just as we expected.Thanks
We just finished a great vacation stay in this villa! The size was perfect and the house was exactly as described and pictures. The pool was quite spacious and the beds were super comfy. We called the management company a few times over our trip and they were outstanding in their response time and eagerness to assist. I would definitely book with AHVR again!!
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have a good experience with homeaway.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed here May 17, location excellent only 10 minute drive to Disney, places to eat not far, great Oasis club food was excellent, golf at the country club excellent, villa was spacious, no problems in booking villa beginning to end would definitely use them again
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had an awesome time and LOVED the house! Our only complaints were no hair dryers and no wine openers, but we fixed that. Thank You so much for a wonderful home to stay in. We will hopefully be back next year!
We decided to take a break after over a year of non stop working. The management company was tremendously helpful, we asked for privacy under the name of our reservation and also asked for BBQ grill and pool heat. Everything was delivered as expected. The home is at a fantastic location and has new comforters, new linens and towels. We received a courtesy call from the management company when we arrived and they also told us the house was just painted and had a few upgrades just last month! We loved the service and we loved the home. Definitely considering coming back as soon as we can!
Giselle is great to work with! However, there was trash in the rooms, peeling paint, a child had written coco in several locations in the home. There is no cell coverage in the home nor was there internet or tv. There were roaches as well as some kind of flying ant looking bug throughout the home. AHVR sent someone out Monday, but responded within 24 hours of the issues. Giselle reset the internet and it worked after thatâŠthe tv never worked. Pay for the pool even in September.
The house was not represented in the pictures, the appliances were outdated the carpet was dirty
I will not book anything else through our VRBO I will not because they were not responsive the owners really need to go and take a look at their property furniture peeling stove wouldn't work oven door doesn't close refrigerator tray cracked carpet dirty very bad experience for my family and I we will never book with VRBO ever
The property had not enough towels and the fridge was not working well, the fridge was full of water around it. Someone arrived to the house to fix it but the water still coming out. We had older adults in the house and it was pretty dangerous for them to fall down because of the water. Also, the mattresses in all bedrooms were very uncomfortable. We havenât stayed somewhere with such uncomfortable beds. Overall my family and I were really disappointment with the house.
Poor host service and could not talk to anyone on the phone.
First of all, it was me and my family and my two toddlers we got to the front gate with the guard and they were saying we did not have a reservation in the system as we received a confirmation email with directions how to enter the home when we got there.We waited there for 2 1/2 hours and host never called back or text us. The traffic to get in and out of this property was very ridiculous. If you had a visitor that was not on the list of people that were staying there they had to park almost a half a mile away at the Publix parking lot and you had to pick them up in order for them to come through the gate (This is if you have family or friends in Orlando area). This was a nice home but the carpet was very worn out and really needs to be replaced. The carpet will not be able to be stretched as this carpet will rip that is how worn it is and upstairs carpet is a trip hazard. I reserved by paying $220 for four days for the pool to be heated and the heater to be turned on in the pool , and they came back a day later after I started complaining about the pool being cold and they said that the heater was broken and the part will not be available until after our stay. If I did not complain. I wouldâve been out of $220 and a cold pool and they wouldâve never said anything about the heater not working and I wouldâve been out of $220
This property was extremely dirty. Nothing like the pictures shown. We had to wait an hour after check in time because the cleaners were still there. It looked like they did nothing. Crumbs all over the carpet. Syrup on the stools. Dishes were still dirty in the cabinets. I donât think any of the bedding was even washed. We found old pizza crusts in the couch cushions, Dirty socks under the bed. A dirty bra in another couch. The refrigerator leaked water all over the floor. The pool was unswimmable. Algae and grime all over. Not to mention the trash all over the patio. The property managers were not helpful at all. They had someone come out to fix the pool heater a few days after we arrived(we paid for a full week of heated pool) but no one cleaned it. I cannot stress enough to stay away from this Vrbo. Very dissatisfied.
This is the 1st vacation I have planned with 3 families. We are foster parents when we booked this listing we only had 5 kids in our family, but by the time we were ready to check in we had a new addition. We traveled with a total 16 people 8 adults 8 kids our 6 plus niece and nephew. I missed the email that explained how to add the other adult to the list so they could get in the security gate I panicked a little because they were only 2 hours behind me it the security team and the at home rentals customer service team were amazing and helped me fix my mistake. The house it's self is not without some cosmetic flaws but I can overlook that because I have 6 fairly young kids I was just praying they didn't stain up the beautiful white chairs at the dining table. that being said we did encounter 2 issues one minor and one major. The minor issue was the dryer wouldn't work I messaged the at home rentals company through the app and 2 days later a new dyer was delivered and installed plus we were updated with every step. The major issues was a leak from one of the upstairs bathrooms thru to the downstairs living room. I notified the property team about this at the same time as the dryer but they also immediately took action to address it they had a plumber come out and assess what need to be done they fixed the leak but waited until after we checked out to repair the damage. Again we were updated every step of the way and not one time did they interrupt what we had planned or wanted to do. I had to leave vacation early due to our new little dude having medical issues and needing to be admitted in the hospital.they allowed the rest of our group to stay and check out at the appointed time.
I say all of this to make this statement:
If you want a beautiful perfect house this isn't that house but if you are a family needing a comfortable place to stay where you won't be worried, and have great customer service and support this is your place we all felt right at home.
It's very close to Orlando attractions we plan to rent again next year when we do Disney if it's available.
Thank to the property host, property management team, and at home rentals customer service team y'all are amazing you took a very stressful time for me and made it where everyone came out happy can't wait for our next visit!!!!!
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family and I arrived on Friday, June 22nd and departed on Friday, June 28th, 2024. Upon arrival, the neighborhood and the appearance of the home was great. Inside the house there was a slight musky smell as if no one had been there for a while. There were small issues, such as a crack in the tile in the downstairs bathroom, the shower door was broken(maintenance came on Tuesday to repair the door in a short period of time) and the carpet in all the bedrooms had seen better days. We are a take your shoes off in the home family, but others are obviously not and the carpet shows the wear and tear. The entire place could use some updating. The pots and pans looks as if many people have used them and they are quite damaged. The showers could use some bars to hold in too, especially the downstairs master. It is extremely slippery and an older person could get seriously injured. The blinds in the windows look worn and have seen better days. The overall quality is not up to the standards of the neighborhood appearance. The website says itâs minutes away from Disney, but it took 40 minutes to get to any of the parks. We would definitely stay in that development again, but not that particular home.
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
When we arrived at our rental unit, the door code did not work. Our call to the weekend supervisor was answered promptly and we were given a new code to get in. The door code was changed another four times during our stay. We've never had that happen before and are unsure of the reason for it. It continued to be an inconvenience as each time that we were locked out, we had to turn our phone on, at an added expense as we do not have an American phone plan. We paid for pool heat not knowing that our pool had a leak and they were not filling it. We learned that from the pool maintenance crew. You really couldn't swim in the pool because the water level was so low. The house was good but showed signs of wear and tear. The beds were comfortable. We would recommend that rentals do not have carpet as it does not hold up to a lot of foot traffic. The kitchen was very nice. The dishwasher ran but did not clean dishes. We reported this to be fixed after our departure. This was one of the cleanest rentals that we have had in our many years of renting.