Suite Jardin pour 4, jacuzzi & sauna près de Seattle

Hi TC, thanks a lot for your good review at the first day of 2025. This is also our first good review for the new year. Everything is a new start here. We are glad to have you as our guests at New year's Eve, and gave you a pleasure stay to celebrate the new year. Welcome back anytime.

Thank you, Kyle, for your stay and feedback. We actually saw your group in the front yard that day — we live upstairs, so you may not have realized which one of us was the host. As mentioned in the listing, the hot tub, sauna, outdoor kitchen, and game room are shared facilities, while each unit has its own private indoor space. We double-checked the indoor kitchen after your stay — the pans do work properly on the induction stove, but it’s possible that using the microwave and stove at the same time caused a temporary power trip. Regarding the fold-out bed, the mattress is stored in the small storage room next to the kitchen, which is also mentioned in the listing and labeled on the door. We really appreciate your feedback and hope this clarifies everything. If you have any questions or need anything during a future stay, please don’t hesitate to reach out directly — that’s always the easiest way to get things resolved quickly. Thank you again for staying with us, and we wish you all the best on your future travels.

Dear guest, thank you for your feedback. I’d like to clarify several misunderstandings for the sake of future travelers who may read this: 1️⃣ Cleanliness: Our cleaning team always cleans thoroughly before each check-in. The pink mark on the sink is not mold — it’s a permanent stain left by previous guests that cannot be removed even after multiple deep-clean attempts. The rags and sponges are replaced regularly, but if you found anything unsatisfactory, I wish you had contacted me immediately — I would have provided replacements or issued a refund right away. 2️⃣ Private space: This listing is clearly stated as the entire basement suite with a private entrance. The door near the massage chair can be opened so that guests may access their own laundry room and game room — this is fully described in the listing. You can also lock the door inside the room for sure. It does not mean you were sharing living areas. 3️⃣ Laundry misunderstanding: The outdoor kitchen laundry area is shared by guests staying in the three domes, which are separate accommodations on the same property. It’s normal that you saw other guests’ laundry there. The Garden Suite itself has its own laundry facilities upstairs that you could have used. 4️⃣ Outdoor furniture: The outdoor chairs and tables are indeed outside, surrounded by trees. During Seattle’s fall season, leaves and dust accumulate quickly even after cleaning — this is natural for an outdoor forest environment. 5️⃣ About “entire home” and 3D Forest Retreat: The name “3D Forest Retreat” is our company name — 3D Forest Retreat LLC — which operates all units (Garden Suite and domes). The domes are newly built and have no effect on the privacy of your suite. Your listing is specifically titled “3D Forest Garden Suite,” as shown clearly on the booking page. 6️⃣ Early arrival: Check-in time is after 4:00 PM, but you arrived around 2:00 PM and entered the wrong door. Even so, I welcomed you kindly without complaint. 7️⃣ Communication: If you had reached out to express your concerns, I would have responded right away and happily offered a refund if you chose not to stay. Leaving without a word and later posting a review filled with misunderstandings is very unfortunate. I always strive to provide a clean, peaceful, and transparent stay for every guest, and I sincerely hope your future travels bring better experiences and communication.