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2/10 Horrible
Elena K.
19 mars 2017
Great house but poorly managed & maintained
I booked this house for the long weekend of President's day for a total of 12 adults. On the listing, the owner indicated that the house sleeps 12 - he also had a bed breakdown - but once I booked it, he told me that there are beds only for 10 people and he will provide two air mattresses and bedding. I pointed that on the listing he indicates 12 and explains how many beds each room has and he said "this is the first time this has been brought to his attention". I requested, since the air mattress is not as comfortable as the bed to have a late check out. I never got a response.
A few hours before our arrival he emailed me saying that the dish washer is not working and expressed his appologies. We arrived at the property on Friday night (Sat morning) at 2:30am, after a 5 hour drive from NY and discovered that there were no air mattresses in the house. Also, the heating was off and the temperature outside was 15F. I immediately started calling, texting and leaving voice mails on his phone. He showed up at 5:15am, we had a intense conversation and we requested to refund us the first nights fee as the house was not prepared to sleep 12 people, it was freezing cold and we were all awake waiting for him. He responded saying that he saw 3 people sleeping sited on the sofa, so we already had a solution for the night (!) and then he suggested that if we don't like it, he can return all the amount in cash and we should leave the house immediately (to note that it was 5:30am).
He brought an air mattress and a spring mattress, placed them on the floor and brought sheets and small blankets for the people to cover. We ended up going to sleep at 6:30am realising that the sheets on the beds were not clean. The next morning, under the sun's light we saw the condition the house was. Toilets with urine stains, dead flies in the bathroom and mice droppings at the window sill of the foyer. Also, the air mattress had a hole, so my friend basically slept on the floor.
After missing a day of skiing and doing the basic household for hygiene purposes, we tried to enjoy the house as much as possible. Its in a great location and has amazing potential, but it was not in a state to accommodate people. The last day, on our way out, we waited for Donald (the owner) to have a second round of discussion and request a full refund for the first night. He refunded only 25%.
Elena K.
Séjour de 3 nuits en février 2017
