2/10 Horrible
Katie P.
17 mai 2024
BEWARE: NOT CLEAN, OWNER UNRESPONSIVE
Thought this would be a good setting for myself, husband, and 80 yr old in laws while they were in town to give a eulogy at their friends' memorial, but I wish I had just booked two hotel rooms instead.
Upon arrival, in-laws were waiting outside in the un-groomed yard (where we saw cats which were clearly hunting mice) since the code to enter was in-valid and I had to wait for a response with the proper code. No "welcome book" as advertised, wifi worked for only a few hours and the TV didn't work at all the entire time.
There was splatter in the fridge, stains on couch, & most outlets did not work. Large Cobwebs on A/C units (guests are asked not to use ceiling fans) and dust on surfaces.
THE BEDROOM CURTAINS ARE SEE-THRU, and one window isn't even covered at all.
Owner came with new towels and offered to wipe down fridge but that was the least of my concerns -- he only attempted to ask us via the app to reset the wifi then stopped responding to texts or calls with all the other security and cleanliness concerns that arose. I asked for a partial refund and explained the situation why we were in town and that we were not there long; couldn't wait on the property for any kind of response, and a partial refund is certainly due. Owner refused and when I escalated security and cleanliness issues to VRBO, they deferred to owner who LIED about offering assistance. I SINCERELY hope this property is upgraded or the owner is taken off the platform. Beyond disappointing. DO NOT BOOK.
Katie P.
Séjour de 2 nuits en mai 2024