Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was a new rental complex for us after going up to Mammoth for about 30 summers. Unfortunately, we did not have a good experience.I made the reservation for 2 of our adult children and our nephew so that we could be in the same complex. Upon arrival, Unit 17 had not been cleaned. There was a used face mask, dirty tissues, and an old sock found in one of the bedrooms. The bathroom vents were filled with dust and lint. One of the bedrooms has popcorn ceiling which was water-stained and squishy to the touch from a leak. Some of the dishes in the kitchen were dirty. Some of the occupants felt that there were health concerns about staying in the condo. We asked to move to a different unit, but were told that wasn't possible. At that point, our nephew and wife left. A cleaning crew was sent to clean the day after we arrived. A group of management, housekeeping, and maintenance came to do an inspection. They decided that no health issues existed. We did a lot of extra cleaning ourselves in order to feel comfortable staying there. Things got worse for the 2nd half of our stay, when they started reroofing the unit. We were plagued with falling nails and roofing paper, as well as a LOT of noise. No one would take responsibility for scheduling the roofing project during our vacation. We asked for compensation for the cleanliness/health situation. It took a week of phone calls, multiple texts, and an in-person visit to the management company to get a response. They did compensate us for 2 of the nights because of the roofing, but we did not receive any compensation for the condition of the condo. All in all, this was a disappointing experience.