Studio Castle 515 BayView avec piscine et accès direct à la plage, parking gratuit

Thank you for your feedback! We’re glad you enjoyed the cleanliness, the unbeatable beachfront location, and especially the comfort of the beds—sleeping well on vacation is so important 😊 We also appreciate your note about the paint and updates, and we’ll be sure to take it into consideration as we continue improving the property. We’re happy to hear you felt it was a great value overall and hope to welcome you back again soon!

Thank you for your detailed review and for sharing your experience! 😊 We’re glad you enjoyed the heated pool, the beachfront location, and the great value for being right on the ocean. It’s also nice to hear that the front desk team was polite and helpful during your stay. We appreciate you mentioning the valet and elevator wait times. As you noticed, the building can get very busy, especially during peak times, and the valet team works hard to manage the volume of vehicles. Thank you as well for sharing your feedback about the restaurant and concierge interaction. Guest feedback like yours is always helpful. We’re happy to know you would stay again, and we’d love to host you on your next trip to the beach! 🌴🌊

“We’re happy you chose to stay with us and thank you for your feedback regarding check-in. We understand the frustration of waiting in line more than once, and while this process is managed by the building’s front desk, we’ll pass along your comments to encourage improvements. We hope the rest of your stay was enjoyable and that we can welcome you back soon

Thank you for taking the time to share your detailed feedback. We truly appreciate hearing from guests who also work in property management and understand how important cleanliness and maintenance are. We’re glad to hear that communication with us was prompt, that check-in went smoothly, and that you appreciated the complimentary valet parking and the quiet environment for you and your dogs. That said, we are very concerned by the cleanliness issues you described in the bathroom and kitchen. This is certainly not the standard we aim to provide. Our units are professionally cleaned and inspected before each arrival, and we also have regular pest control in place, so hearing about dust buildup and the presence of cockroaches is something we take very seriously. We will review this with our housekeeping and maintenance teams immediately and inspect the unit to address any issues such as the vent, shower curtain, and toilet seat that you mentioned. Regarding the luggage carts, the front desk requires an ID as a deposit, which is a building policy rather than something managed by us directly. We appreciate you bringing these concerns to our attention and for noting that the bedroom matched the listing photos. Feedback like yours helps us identify areas that need attention and ensure the unit meets the expectations of future guests.

Thank you for your feedback! If there's anything specific that could have made your stay better, I'd love to hear it so we can keep improving.