Refuge Smoky Mountain, 6 couchages, jacuzzi, salle de jeux

Thank you for staying with us, and we’re glad to hear that your son absolutely loved the cabin and that you enjoyed the privacy and seclusion of the property. We also appreciate you saying that you would stay with us again! We did want to clarify a few points for future guests. Our listing does not advertise the cabin as having two bedrooms, nor do the description or photos show two bedrooms. The cabin has one private bedroom with a king bed, along with a sleeper sofa and a spacious loft/game area with a large sectional. We also provide an air mattress to accommodate additional guests. We work hard to make sure the listing accurately represents the cabin so guests know exactly what to expect before booking. Regarding the hot tub, we were surprised to see this mentioned because we never received a message or phone call during your stay reporting an issue. The hot tub was working prior to your arrival and was also working for the guests who stayed immediately afterward. Had we known you were having difficulty operating it, we would have been happy to help right away. Guests can contact us directly through the same VRBO app used to book the property and ultimately leave a review. As for the drive, this is a true mountain cabin, and mountain roads and driveways can certainly be different from what guests are accustomed to at home. Steeper and more unique approaches are very common when staying in cabins in the mountains, which is part of getting the beautiful setting, privacy,

A 1 star? You all literally left dog poop in my cabin and when I confronted you about it cause you also snuck a dog and we get a 1 star. You never mentioned any issues while you stayed with us as well. Here is why we know your review is off. 1. Property Maintenance and Grass Our grounds are professionally landscaped and mowed on a strict, recurring weekly schedule. Photos taken by our cleaning team immediately prior to your check-in confirm that the lawn was freshly cut and well-maintained for your arrival. 2. Hot Tub and Indoor Tubs We maintain the highest standards of hygiene for our amenities. Sanitation: The hot tub is completely drained, sanitized, chemically balanced, and refilled before the arrival of every single guest. The Cover: The hot tub cover is custom-fitted for this specific model. If it was not sitting correctly, it may have simply been misplaced during use. Indoor Tubs: Our indoor tubs are scrubbed with commercial-grade disinfectants between stays. We received no communication from you during your stay regarding cleanliness, which we would have gladly addressed immediately had we been notified. 3. Cabin Layout and Bedrooms Our listing is entirely transparent regarding the layout of the property. The description and photos explicitly state that the second sleeping area is a sleeping loft/game room and not a traditional walled bedroom. We do not intentionally mislead guests, and the architectural layout is clearly visible in the photo gallery.