6/10 Satisfaisant
Candice C., Seminole, al
23 nov. 2023
Les points forts : Arrivée, communication, emplacement
Second visit but sadly won’t be back.
We stayed here 4 years ago when it was under different property management and it was great for my husband and I for our anniversary.
We wanted to come back with our kids but found out it had been sold. We were thrilled to find it back on VRBO this year so we booked. It had the same photos but reviews weren’t great with only 3. Although I didn’t understand that negative review, I wish I would’ve listened and found somewhere else.
I don’t know if it’s the owner or the property management, but this place hasn’t been touched in the last 4 years as far a maintenance. Multiple issues and the biggest one being the game room is 80% useless. They need to just remove everything and take new pictures with no game room. The shuffleboard was destroyed and had no sand. The dart board was full of large broken holes and only one pool stick had felt on the end to be useful.
The paint on all of the trim was chipping and scuffed so bad that they need to completely redo it. The main floor felt like it had soft spots.
We did have a big issue of the place not being completely cleaned and dirty linens were still on the bathroom floor and masterbed like they didn’t even come when we checked in. The property management did try their best and refunded our cleaning fee and bought us tickets to an event. That was nice, but with the hassle of everything, we just wouldn’t have chosen to stay there if we knew there was no game room for our family.
They need to update photos of the views as well.
Candice C.
Séjour de 5 nuits en novembre 2023
