Downtown Austin Modern Retreat, piscine chauffée et bain à remous dans une oasis extérieure

Thanks Preston. I appreciate you staying with us! I home you come back! Brooks

Lori, Thank you so much for the valuable feedback. The charge was for cleaning pet hair from all the furnitures and rugs. We must deodorize and thoroughly clean after a pet. We always welcome furry friends but also want to make sure we provide a wonderful stay for our next guests. We have replaced the sectional in the living room after finding a couple places that couldn’t be repaired. We appreciate you staying with us and hope you will come back again!

Thanks for the kind words! We'd love to have you back anytime.

Thank you! Please come back and see us!

Thank you so much for your excellent review Andy. We look forward to hosting you again! Black Opal Home Charters

Thank you Dylan. Very glad to hear you enjoyed your stay. Thank you for being a great guest we would love to host you anytime!

Thanks so much for the awesome review Jon. We are thrilled you enjoyed your stay and looking forward to having you again in the future!

Reza, Thank you for your kind words and as usual you were a great guest and we would love to continue to host you! safe travels.

Zachary, I'm glad y'all enjoyed your stay. We try to keep our furnishings in great shape but as you said we do have guests very frequently and the wear and tear is inevitable. We plan to refurnish the entire property every couple years. Now, for the early check in and the wait on the cleaners. That is not a normal occurrence. That was a special case because you wanted early check in directly after a guest was checking out, we said that was allowed but the cleaners would more than likely still be cleaning. You were more than happy to continue with the early check in as you stated "We just want to drop our bags and go eat". We also allowed y'all to enter as soon as you arrived and don't know where the "3 hours of waiting in the patio" occurred.

It was great having you stay with us, Nick. Thanks again for being great guests.

We appreciate your stay and are so glad you had. A wonderful time. We welcome you back anytime.

I apologize for your issues. We used to live in the house full time but moved out at which time all items were stocked completely. We had bowls. They are normally located to the left of the microwave. I will make sure they are still there. I'm unsure of why there were ants as we are under contract with an exterminator. Since the stay was over Christmas I was only able to get him out on the 29th when they got back in the office. I am having our house manager restock the hangers and double check all utensils. I wish you would have brought up the stock issues as I would have gladly had our manager drop some off to you. We stock hangers often but they get taken by guests on accident. I will update the listing about the washer and dryer. This was there when we resided there but we took it when we moved. It hasn't come up so I didn't think to change it. The Aga range is definitely different. We discuss its operation and to turn it on or ask us to in our app in two different places. I am sorry you missed that. We have had professional chefs cook with it and film cooking demonstrations on it. I understand it can be different to use and is why we offer links, an Aga cook book and instructions to help guide guests. I would have helped you with it if asked. I didn't have any communication on any of the issues mentioned other than the ants. I hope you can tell from our other reviews we strive to give the best experience to our guests. Please consider us if you ever desire to stay downtown Austin again as I will offer you a far reduced rate. Again I apologize for any inconveniences these items caused and wished we would have known sooner so we could have rectified them. Please be assured all items will be corrected immediately.

Bridgett, We spoke over the phone at length on some of these items. We do apologize for the Coffee Maker, garage, and door locks. I didn't hear some of these complaints when we spoke so I will address it here. Area: The house is Downtown Austin Offering many conveniences such as location to convention center, bars, restaurants and UT. All properties downtown are in a diverse setting which is similar to any major city. We do offer homes in more remote locations and would suggest you look for stays in non downtown areas if the things you complained about bother you. The location is clear that it is downtown. We apologize that your didn't understand that but at no time did we say differently. Toilets not flushing: Im not sure what this means. Our toilets flush and are checked by cleaner and our management staff each stay. Im not sure how all our toilets wouldn't flush. No can opener no cutting knives in guest unit-All items other than dishware and glasses are located in the main house kitchen and dining. no trash can is guest master bedroom- We provide a trash can in each bathroom and bedroom that is not attached to a bathroom. Handle on the gate- This is detailed in your checkin instructions provided to you upon booking confirmation. Have a good week!

Yadira, We are confused about the roaches comment as we had our exterminator out every quarter to spray. Either way we apologize for you seeing any bugs inside. our cleaners are held to the highest standards and require pictures and notes before and after each clean. Rest assured we will make sure your next visit is awesome. Thank you for staying with us.

Harman, Thank you for staying with us and for understanding the difference in a home and a hotel. We constantly try to keep up with routine maintenance however that should be done prior to your stay. Thanks again for staying with us!