Bayfront Oasis | Terrasse, foyer extérieur, kayaks – À proximité de la région viticole

Monica, I’m sorry the stay did not meet your expectations. When you raised these concerns on August 5, we responded that same day, asked you to send the photos you said you had already taken, and offered to have someone come inspect and address the issues. We received no response to that offer during your stay. The photos were not provided until September 1, 24 days after checkout, when you were again seeking money from us. You stated that everyone had left on August 6 at 2:00 PM, two days early, and sought a refund for those supposedly unused nights. Our timestamped records instead showed continued occupancy through August 8, and also documented an additional unregistered adult arriving and staying at the property after your original complaints. You also told us you wanted our response before finalizing your review. We continued responding and investigated your refund request, and this review was submitted after that request was denied because the property records did not support the early-departure claim. We take guest concerns seriously and always appreciate the opportunity to inspect and correct an issue while a guest is still at the property.