Lakeside Haven - Ice fishing, Snowmobiling, Skiing

David, it is unfortunate you feel you had such a negative experience. The 6 guests before your trip on the VRBO platform and 58 other guests on other platforms have rated this property to an average score of 4.95 with positive comments. This is not a commercial property management service. This is my partner's home and I care deeply about the comfort of my guests. -What your review fails to mention is that you never communicated any negative feedback during your trip and to quote you in one of your only messages to me you said "You have a beautiful place. Last night was great and we enjoyed playing bumper pool." At this time you also notified me you took it upon yourself to buy a new TV because my TV was broken. You then concluded your communications with me that rather than return the TV, you wanted me to buy it. I didn't buy it and haven't heard back until this unexpected review. To address your comments for future guests to understand: - The house is a cabin built with post & beam as pictured in the photos. This type of structure has unique characteristics not like contemporary homes which include a small gap where the drywall meets the wood ceiling so the beams may pass. Pictures show the design and it has not bothered any other guest. - The 2nd floor bathroom is above the 1st floor bathrooms. The exposed pipes are in the 1st floor bathroom and above eye level obscured in the ceiling. These pipes are exposed for a short time and then run behind the finished wall. - We have not had any complaints about the TV before or from the 2 guests after your trip and it worked fine when we checked it. - There is ample storage for clothes across the entire house including bedroom furniture. - The picture of the fire pit area in the listing is accurate. It is a clean and well kept gravel area with a clear path to the lake. I have a real time view from an exterior camera I can share with any guest. - The reactive response times were on average within 26 minutes with some responses within 3 minutes. As with all my guests, I send proactive notes. There were several proactive messages that included restaurant recommendations, a message that encouraged feedback to me so I may make your stay more enjoyable, check in and check out instructions. I take feedback and my guest's experience very seriously. I make changes when truthful feedback is provided. Unfortunately, David's comments are untrue or exaggerated and he did not present these issues during his trip.