6/10 Satisfaisant
ericka b.
30 juil. 2025
Les points forts : Arrivée, communication, emplacement
Les points faibles : PropretĂ© et exactitude de lâannonce
âŒBed Bugs- Deep cleaning neededâŒ
Dates of Stay: 7/22â7/26Rating: (2 out of 5)Check-in was smooth and easy. We submitted all required guest and vehicle info prior to arrival, which made the process at the gate quick and simple. The location of the unit was greatâconveniently placed near all the community amenities.However, upon entering the home, we were immediately concerned by the visible wear and tear: dirty walls, chipped paint, a stained rug on the stairs, and general lack of cleanliness. We found hair throughout the space, old toys and bows in the pool, broken patio furniture and trash can, a hole in one of the bathroom walls, and dirty glass doors. During our initial walkthrough, we even discovered loose pills on the stair banisterâan obvious safety issue. The unit clearly had not had a deep clean in months based on the condition of the ceiling fans and light fixtures.I reached out to the property manager right away and she responded quickly, asking for photos of the issues. That part was handled professionally.Unfortunately, our concerns worsened after the first night. My husband woke up with itchy bite marks on his arms. At first, we didnât suspect bed bugs since we had checked the mattress on arrival and saw no signs. However, on the second night, around 5:45 a.m., he woke me again with the same complaint. This time, with a flashlight, we spotted three bed bugs two in the bed and one in the headboard.We contacted the manager immediately and sent pictures and videos. Pest control did
ericka b.
Séjour de 4 nuits en juillet 2025
