Maison Charmante et Confortable à Houston avec Piscine Privée

We’re grateful for your excellent rating! Providing an exceptional guest experience is always our priority. It was a pleasure hosting you!

Thank you for your positive feedback! We're delighted you had a great experience and appreciate your kind review. We hope to welcome you back soon!

Thank you for your thoughtful feedback! We’re delighted to hear you had an enjoyable stay and appreciated the home, its amenities, and our team's responsiveness. We regret that the spa did not fully meet your expectations and appreciate you bringing this to our attention. Your feedback is valuable as we continue to improve the guest experience. We appreciate your stay and hope to welcome you back soon!

You were a great guest Donnie! We're already looking forward to your next visit.

We're glad to know that you enjoyed our property Brianna! We would love to host you again.

You were a perfect guest for us, Tanya. It would be a pleasure to host you again next time!

Thank you for your feedback and for allowing our team to assist you during your late-night arrival. We respectfully disagree with the characterization of our property as misleading. We strive to ensure our listing accurately represents the accommodations offered. It is important to clarify that none of the cleanliness or maintenance concerns mentioned in your review were reported during your stay, leaving our team without an opportunity to investigate or address them. Our home is serviced by a professional cleaning company to maintain high standards for every guest. While we respect your personal preferences, we believe it is important to distinguish subjective expectations from actual property conditions. We appreciate your feedback and remain committed to providing a clean, comfortable, and accurately represented home for all guests.

We are very happy and grateful that you have chosen to stay with us, Angela! It's our top priority to make sure our guests feel comfortable during their stay. You were amazing guests to host, and you are always welcome to stay with us again anytime!

We appreciate your feedback, but several points need to be put in proper context. Our verification process, pre-arrival forms, identity checks, and reservation requirements are standard safeguards—not unnecessary hurdles. They exist to confirm authorized occupancy, protect the property, and ensure compliance with house rules. Pool servicing is also performed for sanitation and guest safety. If treatment requires a temporary no-swim period, that restriction must be followed regardless of inconvenience. We take maintenance issues seriously, including the microwave handle, and review them promptly when reported. However, describing these procedures as “messy” or excessive does not fairly reflect why they are in place or the steps taken to manage the property responsibly.

Thank you for sharing your feedback with us Pat. We’re pleased to hear that the bedrooms and bathrooms met your expectations. We're truly sorry to learn about the challenges you faced during your stay. We apologize for the delay in resolving the issues with the pool, hot tub, and landscaping. We are currently reviewing our maintenance schedule to ensure all amenities are fully functional and that outdoor areas are better maintained before each guest arrives. Your experience with the slugs and other bugs is particularly concerning. We’ve shared your feedback with our pest control service to prevent this from happening again, and we’re adjusting our response protocol to address issues more quickly. The musty odor you mentioned is also being investigated thoroughly so that future guests will not encounter this issue. Thank you for your patience and for bringing these matters to our attention. We’re committed to making the necessary improvements, and we hope to have the opportunity to provide a much better experience if you choose to stay with us again.