The property is beautiful. It was clean upon arrival. Wonderful balcony and amazing views. The layout is perfect for a couple of families. It is spacious. We had reservations for 6 with two parking passes. The parking passes were not where the description said they would be upon arrival and we had a 10-minute scavenger hunt to find them. There were 3 bracelets and one parking pass. I text for the additional bracelets and parking passes. It took until the next day to get those items. The freezer handle fell off and so did the dryer handle immediately upon arrival. I made a "work order" and that took two entire days until it was fixed. A day later the ceiling tile was leaking. Made a report Wednesday evening and Friday morning they arrival to fix it. They simply placed a pan in the ceiling under the drip and screwed the wet tiles back to the ceiling, saying it was an extensive repair. Needless to say, for the amount we paid we had issue after issue. The Southern Team was good about responding, but getting technicians out to fix issues, was a 1-2-3 day ordeal. I was issued a refund (less than one night's stay) for the inconvenience. It didn't make up for the fact we for one week's stay we had issue after issue. The elevators are another issue within themselves. 20-30 minute waits at times. I would not stay again. However, I appreciate the small refund, I just feel it should have been more due to the amount we paid.
Date of arrival - August 7, 2021
Reservation ID #2285685