6/10 Satisfaisant
Beth B.
18 janv. 2023
Les points forts : Arrivée, communication, emplacement
Disappointing
We specifically chose to stay at this location because of the pool. We checked online reviews closely before choosing this cabin. There was a recent review that stated the pool was not working. We reached out last week to confirm that the pool was working. We were told that it was and that there was no issue with it. Clearly this was incorrect. Apparently no attempt was made to correct the problem or to make sure that new guests were aware of the pool malfunction. We contacted the company at 6:30 on Friday evening when we checked in to let them know of the issues we had. There was also a leak above the pool table.
The maintenance technician did not arrive at our cabin until Saturday at 4:30 pm. He found the pool room HVAC not working at all, and the water level was below the required level to initiate the heater. He added a hose to fill up the pool. However, by this time in our trip, it was too late for the pool to heat up. He confirmed the water temperature to be 62 degrees. The air temperature in the pool room was below 50 degrees. The door for the pool room says it’s maintained to be 83-85 degrees.
I realize things like this can happen and we otherwise had a great trip with our family. The cabin is nice but customer service is lacking. The company offered a $100 gift certificate for a future stay but for the price you pay to stay at the property, it’s a joke. We do not plan to stay at any properties this company has in the future.
Beth B.
Séjour de 2 nuits en janvier 2023