Great Place to Stay in Park Slope

Let me start by stating how sorry I am that the apartment did not meet the renter’s expectations and that my apartment might have dampened the celebration of such a joyful event like a college graduation. I apologize for not answering sooner. We value every guest’s opinion and we try to learn from our reviews, positive or negative. Below is my answer to this review: 1. The door knob might have had a loose screw. As a HomeAway host who lives one floor below, I would have been able to resolve the issue within the hour of being notified by the guest. We are fortunate to always be available to assist our guests if they have an issue. In fact, many of our past guests have testified to that fact. 2. I take responsibility for the bathroom sink countertop being cracked behind the sink. The entire counter is being replaced. 3. We recently upgraded the living room with new furniture. A more comfortable sofa bed along with new lounge chairs were purchased. New pictures showing the actual furniture will be uploaded into the listing soon However, we want to point out that the space is the same, besides the new furniture in the living room. 4. Since this is the first complaint about the water pressure, I am investigating the reported problem. 5. In an effort to conserve energy, we leave it up to the guest to the turn the air conditioning units on. It takes 5 to 10 minutes for the entire apartment to get cool. We have efficient Friedrich A/C units in every room and they really perform well. Based on this review, I will adjust this policy to account for outside temperatures. We have lived in our home for more than 40 years. We take great pride in it. Stating that the apartment is neglected is the furthest thing from the truth. We have hosted hundreds of NYC visitors over the years, who have enjoyed the apartment and our hospitality. In fact , a good number of them have been repeat clients, which speaks to their satisfaction with the apartment. We believe we have earned our 4 and 5 stars reviews. I want to reiterate the fact that renters award the stars, not the hosts.