Casanova - Grupo Turis - Calpe, Costa Blanca

Thank you so much for your feedback! We are thrilled to hear that you had a good stay and that our team was able to sort out the towel issue for you. We also really appreciate your suggestion regarding a small welcome pack. We are always looking for ways to improve, so we will definitely take this into consideration for future stays. Thank you again, and we hope to welcome you back soon!

Thank you for your detailed feedback and for highlighting the villa's great location, beautiful outdoor areas, and the service from our team. We're sorry to hear that some maintenance issues affected your stay. Your feedback has been shared with the property owner, and the points you raised are being reviewed and addressed. We hope to have the pleasure of welcoming you back again in the future.

Thank you very much for taking the time to share your feedback. We’re delighted to hear that you had a lovely holiday, enjoyed the villa, and found the air conditioning especially welcome during the warm weather. We also appreciate your constructive comments regarding the arrival process and the condition of some of the furnishings. We’re sorry that collecting the keys and accessing the property in the dark was more difficult than it should have been. Your suggestion about providing clearer arrival instructions in advance is an excellent one, and we will review our pre-arrival information to make the process as smooth as possible for future guests. We also take note of your comments about the gate, the oven markings, and the furnishings. These are all valuable observations, and we will discuss them with our maintenance team to see what improvements can be made. Thank you again for your feedback. We’re pleased that, overall, you enjoyed your stay, and we hope to have the opportunity to welcome you back for another relaxing holiday in the future.