The home was beautiful look exactly like the pictures. Was more than enough space for my family of 15. Enough towels and wash cloths were provided. Only problem we had was a toilet issue that couldnât get accommodated during our stay and made the house smell bad. The host responded quickly to the plumbing issue but a tech wasnât able to check the house during our stay. We also couldnât get the movie room to play anything maybe we just didnât know what we were doing but that didnât stop the kids from enjoying the home.Overall we enjoyed our stay, beautiful and fun community and we wouldnât mind booking again.
Stay SummaryOverall Experience: The home appeared perfect online for our group of 10, but the actual stay was disappointing due to serious cleanliness, safety, and maintenance issuesâmade worse by poor follow-through from the property manager. Main Issues & What Happenedâą Cleanliness:âą BBQ grill was dirty and damaged.âą Floors, kitchen counter, and stove were covered with grass.âą Kitchen sink was clogged with rotting food.âą Bedsheets had black stains.âą Despite reporting, the cleaning crew never arrived as promised.âą Furniture Safety:âą Patio and dining chairs were unstable or broken.âą Elderly guest (mother-in-law) fell twice due to unsafe seating.âą Movie room chair was also damaged.âą Maintenance:âą Walls had holes.âą Decorative items were excessive and not functional.âą Furniture and linens did not match the quality shown in online photos.âą Communication:âą Initial responses from the property manager were prompt.âą Promised follow-ups (cleaning, replacements) never happened. Recommendations for the Ownerâą Deep clean the property before every guest stayâincluding appliances and surfaces.âą Replace damaged furniture, especially chairs.âą Ensure all linens are clean, stain-free, and replaced regularly.âą Fix maintenance issues like wall damage and remove nonessential decor.âą Improve guest communication and follow-through on service requests.âą Update the online listing to reflect the true condition of the home.
Do not book this property especially if you have young children
Review for Vrbo, explain all these issues such as tv not working knobs on lamps broken. Theater room, not working broken lawn chairs. The house melts like a dirty mop was used to clean the upstairs smell like there were sewer back up the communication with the host and I was great, but the accommodations was not there. We asked for the use of the hot tub to accommodate. They said it was too late. They tried to give us free barbecue, which we didnât want to use we asked for late checkout. They said we had to pay an extra five dollars. We bought our own batteries for remotes. They didnât provide any conversations for that.
This property was NOTHING as advertised. The place was filthy and looked like it had not ever been cleaned. It smelt wet in there, most likely due to the carpet and it also does not appear to have ever been cleaned professionally. For the price you pay to stay at this location, you would expect it to be well maintained and it was everything but that. We left the place cleaner than they gave it to us. They also do not provide anything you need for the house (garbage bags or toilet paper- which to me are givens when you rent these types of places) and charge all these ridiculous fees⊠to use the grill, warm the pool, if you forgot something⊠like really? If I left My charger you would charge me 25 and then to warm the pool and use the grill⊠then why have a grill? I just Find that obsurd. These people are scamming individuals out of their money and have false advertisement and property is not as portrayed.
Annual Golf trip for 7 adults. Great neighborhood , communications and check-in process was flawless, house was ok but we were not terribly picky, does need some cleaning/updates for higher rating but bedrooms were all clean and above average.
When we arrived- the house was not clean. Floor was sticky and there was a dirty towel in the kitchen. Coffee pot was broken- they did send a new one. Beds were so uncomfortable and springy- pillows were super thin. We also requested for the pool to be heated 2 months prior and when we arrived it was not. Communication with the property manager wasn't the best... she was not super friendly and blamed me. We had a group of people show up in the house next door that had the same issues with the pool. Definitely would not stay in another one of their houses. Location was great.