Nouveau Condo de luxe de 4 chambres et 4 salles de bains au coeur de Newport

Thank you Jennifer! We were so happy to host you and your guests!

Janice - since you were at our property for less than an hour, it's somewhat disingenuous to assign this 1-star review, but in the interest of transparency and future guests who may read it, I felt that I should respond. As I understand it, your primary complaint is that our condo was "unsafe" and "misrepresented as a luxury property." I asked you for specifics about what made it unsafe, and you did not provide any concrete explanation. You were not happy with local road construction and the appearance of our street - neither of which I have any control over. Ultimately, if your dissatisfaction comes down to differences in opinion about degrees of "luxury," I will cede the point. Photos of the property as well as a description of the entrance were in the listing when you booked it. We have hosted guests here for over 4 years and this is the first time we've had this complaint. As I explained, I always conduct walkthroughs before each reservation to ensure we maintain the 5-star rating and Premier Host status we've earned in 4 years of renting the property. I offered to assist in any concrete way with your stay, but instead you threatened to involve VRBO and requested a full refund plus an arbitrary additional $1500. Since I never heard from them, I assume you never did this or that they correctly ascertained that your complaint had no grounds. Nevertheless, I hope you enjoyed your weekend in Newport in what must have been luxurious accommodations indeed.