Tour 3, 5ème étage, 2 SETS SEASONAL BEACH CHAIRS !! Semaines d'été restantes réduites !!

Thanks for your great review! ~Kim's Condos

Thanks for your review! ~Kim’s Condos

Wow, ok, we can't react if we aren't told about something If there was something biting on me I would certainly let someone know. We had the owner of this unit staying in the unit with his family prior to your stay and a repeat renter staying immediately after you and neither one of them had any issues. Not sure what you mean about beinig sold out was why you didn't reach out?? And you slept the whole stay? Kim's Condos

Thanks for your great review! ~Kim’s Condos

Thank you so much for your great review!! Kim's Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review!! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos

Thank you for your review, once you let us know as you were departing that the shower curtains needed to be changed, we immediately put in new ones. We provide 5 towels per bathroom for a total of 15 towels in a 3 bedroom, we also provide a washer/dryer in the unit for your use if you need to launder those towels. Thanks again!

Thanks so much for your great review. To touch on a few of your issues, we have tried in the past to leave beach towels and they disappear, I'm sure inadvertently as they get thrown into renters luggage by mistake. We wish you would have let us know while you were hear about the few knives and drinking glasses, over a busy summer season those things tend to dwindle down in supply but we have just restocked those items along with the corkscrew and ice cream scoop once we received your review. The beach service is a 3rd party contractor so we are at the mercy of their employees, but usually all it takes is one phone call from us to get them straightened out on the beach chairs, had we known it would have been resolved immediately. But again, glad you enjoyed yourself!! Thanks again, Kim's Condos

Thanks for your great review! ~Kim’s Condos

We appreciate your comments, however I must disagree with the fact that no toilet paper was left, the housekeeper leaves an unopened wrapped roll of toilet paper on the roller in each bathroom. The unit is stocked with 4 towels per bath for a total of 12 towels and you are provided with a full size laundry room with side by side washer/dryer to wash thru your stay, however we did bring you more towels to make it more convenient for you. Thank you!

Thanks for the review!! We have just replaced both ac units in this unit and it will freeze you out!! And the sliding glass doors were just off track, super easy fix!! Thanks again!! Kim's Condos

This cleaner sweeps, then vacuums, then mops the unit, so it is surprising to hear you found it SO sandy, however if that was the case had you called to let me know I would have been happy to have sent her back. We checked all of the outlets once we read your review and found them all to be in working order, some of them operate off of a light switch so maybe that was your issue. We don't provide box fans so I can't speak to whether or not it worked. The couch is only 3 years old and is a distressed leather suede fabric that is certainly not old or worn. Every 3 bedroom at Long Beach resort is located over one of the pools there so during summer you're going to hear kids and probably adults as well.

Thank you for your review. There was an issue with the cleaning people, they did not do the job that we expect out of our cleaners, so I contacted the owner of the cleaning company. She was there shortly after 4pm to do a complete reclean of the unit. In the meantime this renter was offered an identical unit at the same resort as the one they were currently due to stay in, same bedding, same floor level, but it did not suit this renter, she said she liked the other unit's decor and furnishings better. She could have checked into that unit immediately instead of waiting for the other unit to be cleaned, however she chose not to. We did refund her the cleaning fee for her inconvenience. The cleaner got the unit cleaned up and ready for them by 6pm. I spoke with this renters husband/son (?) on the phone, he was very apologetic and he told me they were going to dinner anyway so it would be no problem to have the cleaner reclean the unit while they were out. They were able to leave all of their belongings in the condo while the cleaner recleaned. The cleaner who recleaned did not leave dirty countertops, mildew in the tubs or a dirty fridge, I'm sure the renter is referring to the way the first cleaner left it. After that first incident with the cleaning, we did not hear from this renter again so I think if it had been as bad as she says, we would have most certainly had a phone call from her ..

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim's Condos

Thanks for your great review! ~Kim’s Condos

Thanks for your great review! ~Kim’s Condos