Laura Roof Terrace Teatro dell'Opera

Thank you for your feedback. We would like to clarify a few points for future guests. The exact property address was provided at least twice before arrival: once in the welcome email and again in the message containing the access codes for the property. Additionally, street names and numbers are clearly displayed throughout Rome, and modern navigation apps make locating addresses straightforward. Regarding communication, the phone number you attempted to contact was not available at the time of your check-in because our staff operates on shifts. For this reason, we always recommend contacting us through the official booking platform, where messages are monitored continuously and a member of our team can respond promptly. As for the coffee and other supplies, this is a self-catering apartment. Under local regulations, we are not allowed to provide food, beverages, or similar consumable items. The apartment is therefore equipped according to the standards applicable to this type of accommodation. We appreciate your comments regarding the terrace and location. We also take guest observations seriously and will inspect the outdoor furniture to ensure everything remains safe and comfortable for future visitors.