Grande et élégante maison de ville édouardienne 5 chambres à Plymouth

Hi, Thank you for taking the time to share your feedback, and I’m really sorry that your second stay did not meet the standard you expected. Regarding the mouse, as soon as this was reported to us, we immediately contacted our pest control company and the issue was actioned. Unfortunately, this is not something that happens regularly, but we appreciate that having a mouse in the kitchen during your stay was unpleasant and understandably affected your experience. With regard to the seating, the additional chairs had already been ordered and have since been delivered following your stay. We are sorry that these were not available during your visit. We have also raised the concerns regarding the pet hair and cleanliness with our cleaning company, as the property should have been thoroughly cleaned and checked before your arrival. We are addressing this with them to ensure greater attention is given going forward. We’re pleased to hear that you found the house itself lovely, the bedrooms suitable for your group, and the bathrooms clean. Nevertheless, we appreciate that the issues you encountered affected your overall stay, and we are sorry for the disappointment caused. Thank you again for bringing these matters to our attention. Your feedback is helpful and has allowed us to follow up on the areas that needed attention.