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8/10 Bien
Ryan T.
26 sept. 2023
Happy and not happy at the same time
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is our second time staying at this property and I have to say it didn’t start off well. One week before my trip I call Vacayzen to use my $350 credit only to find out that benchmark no longer uses them. I called benchmark about the issue and they stated it’s a free service that they did provide and now they no longer do. Basically there was nothing that they could do. I asked to talk to a manager and the rep said “they are just going to tell you the same thing”. That alone got me heated but I kept my cool and pleaded that they should be able to credit me or let me out of my rental agreement since the terms were not what I agreed to. The rep laughed and said “ does that make business sense” I nearly lost it. $350 is a lot of money and it was one of the big reasons I rented this house. I was renting 8 bikes and that money would help a great deal. Again I ask for a manager and the rep said they would take my information and pass it on and promised I would receive a call back that same day. Of course no call . Not even a call the next day. I had to call in another day later and talked to a new rep. This one was more understanding and professional. I told my issue and she contacted management and gave me a credit of $325. Not what I was promised but at this point my vacation is a couple days away let’s just get it done. I ended up calling vacayzen to rent bikes and they heard my story and only charged me 325 for all 8 bikes, which was amazing. They were the bright side of this story. As for the place the bathrooms were still dirty and towels hade stains on them. I called in and complained and since it was after hours they said they would send someone in the morning to correct. Of course no one I bought my own towels from Walmart 30 minutes away. I didn’t even want to talk to benchmark. For my stay the house location and beach access were great. Maybe one or two families on the beach within eyes distance. Ove
