Contemporary Flat at Trastevere

Thank you for your review. We would like to clarify a few points for future guests. Our standard check-in time starts at 3:00 PM. As a courtesy, we had scheduled your check-in for 2:00 PM, one hour earlier than our standard policy, and our staff arrived punctually at the agreed time to welcome you. Regarding the clothes dryer, we are sorry you could not locate it. However, the apartment is a two-bedroom, two-bathroom property, and had you asked either during check-in or later through our Support Department, we would have been happy to assist you immediately. As for the air conditioning, its operation was explained during check-in. In addition, clear instructions are provided both in the Welcome Book and on the thermostat itself, so guests have all the information they need to use the system correctly. Finally, we are sorry that you found us "not friendly." From the moment you arrived, you expressed dissatisfaction with several issues that could have been resolved easily with a simple question. Our team is always available to help, and we pride ourselves on providing prompt assistance and professional service, as reflected in the vast majority of our guests' reviews.

Thank you for sharing your feedback and for highlighting several aspects you appreciated, including the central location, the welcome amenities, and Filippo’s assistance at check-in.We would like to clarify a few points for accuracy and context. The apartment is located on Viale Trastevere, in the very heart of Rome and in a vibrant, well-known neighborhood. This is clearly stated in the listing, and typical city sounds including the tram line are part of the experience of staying in such a central urban area. Regarding the kitchen, the apartment is equipped with standard cookware and utensils suitable for normal home cooking. Our perception does not align with the description of the kitchen being unusable, though we understand that individual cooking habits and expectations may vary. Comfort-related comments, such as pillow firmness, are inherently subjective and may differ from guest to guest. With respect to the dryer, no malfunction has been identified before or after the stay. We would also like to correct an important inaccuracy: there is no club or nightlife venue located in the building. The property is a residential building inhabited by families, and this statement is incorrect. Finally, the surrounding area reflects the reality of a lively, central city and a historic neighborhood, which naturally includes a wide range of people and daily activity. We appreciate the overall balanced tone of the review.

Thank you for your feedback. We are sorry the stay did not meet your expectations; however, we would like to clarify a few points for future guests. The apartment has never included a microwave among its listed amenities. Information shown incorrectly by third-party platforms is beyond our control. The building does have an elevator; as is common in historic Roman buildings, there are a few steps before reaching it. The apartment is located on Viale Trastevere, one of the most central and lively areas of Rome, where some city noise can be expected and is clearly indicated in the listing. Regarding heating and air conditioning, systems are managed according to seasonal regulations, and no restrictions were imposed on their use. The kitchen is equipped as described and suitable for standard residential use. The pre check-in process, including ID upload and rental agreement, is a legal requirement in Italy for short-term rentals and is handled through a secure system, with assistance always available. The twin/trundle bed has a standard metal frame, is stable when used correctly, and is shown in the photos. The apartment is regularly maintained, professionally cleaned, and recently renovated. Throughout the stay, our team responded promptly and courteously to all requests. While we regret the guest’s dissatisfaction, we stand by the accuracy of our listing and the quality of the apartment. Kind regards, Stay In Rome Apartments (SIR NOT SIRA)