2 Bdms, 3 bains, Deep Channel Waterfront

Thanks Sally! You guys are great!

Noel, we appreciate guest feedback, but the portrayal of this situation does not accurately reflect the urgency or professional service provided. On Sept. 17 at 8:30 a.m., you reported the A/C was not cooling and stated you were leaving for the beach until the afternoon. We responded within 9 minutes. By 9:19 a.m., only 49 minutes after your initial message, we had arranged an HVAC technician for a 10 a.m.-noon window and advised you that we could remotely provide access so your plans would not be interrupted. The technician arrived that morning, diagnosed a thermostat malfunction, reset it, and confirmed the HVAC system was operating properly. Before leaving, he reported the home had already cooled 7 degrees to 74°F. At 11:03 a.m., we sent you his reset instructions should the thermostat malfunction again. Those instructions were not a substitute for professional service; they were provided AFTER the technician had inspected and restored the system. We received no further message that the A/C stopped working, that the home remained uncomfortable, or that you were leaving early. Had we been notified, we would have immediately sent the technician back. We first learned this through your review. With 200 five-star reviews, we take guest concerns seriously. The system has since been checked and is operating properly. The documented timeline does not reflect an issue that was ignored or left without professional attention.

Thank you! Come back anytime!

Thank you! You are welcome back anytime