Cet avis provient dâun site partenaire de confiance et nâa pas Ă©tĂ© vĂ©rifiĂ©.
2/10 Horrible
7 août 2025
Will never use this company again
âââââ Quirky Cottage, But Dirty and Damp â Holiday Ruined
Sloe Manor Cottage is certainly quirky and charming, but unfortunately, the cleanliness and condition ruined our holiday.
We booked a 4-night stay through Bolthole Retreats but left after just 2 nights of our 4-day break due to serious problems.
The damp smell was overwhelming throughout the property, and by the time we left, all of our clothes smelled of damp. There was visible mould in both the bathroom and inside the kitchen cupboards, and the towels folded on the bed were already damp on arrival. We also found dirty plates put away in the kitchen cupboards, along with cobwebs in several areas â clear signs that the cleaning was below acceptable standards.
The company claimed that the mould was removed by a simple wipe, which is not possible to completely get rid of mould and damp with just that.
There were ants on the living room window, and a bottle of ant powder left on the kitchen windowsill, indicating this was a known problem that had not been resolved. The WiFi didnât work at all during our stay, adding to our frustration. After travelling over 4 hours to get there, the cottage felt neglected, unhygienic, and unfit for a relaxing break.
While Bolthole Retreats issued a partial refund, I was disappointed with how they managed the situation.
I paid Bolthole Retreats directly and expected a minimum standard of cleanliness and customer care. Sadly, this was not delivered. I cannot recommend this property or the company based on my experience.