Rebekah – Maison de vacances à Ghasri

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the villa itself to be perfect, although we are concerned to read your comments regarding cleanliness, equipment, and bedding. We would like to clarify that the property is thoroughly cleaned and inspected prior to each check-in, and we hold photo records from the day of your arrival confirming that the house, including the BBQ and bedding, was prepared in line with our standards. That said, we understand that expectations can vary, and we take all feedback seriously. Regarding the BBQ grill, we acknowledge that there was some surface rust visible. This can naturally occur on metal grills exposed to heat and outdoor conditions, even when they are clean and safe to use. However, we understand how this may have affected your perception, and we will review its condition and presentation. With respect to the cleaning tools, these are provided for light guest use during the stay. Nevertheless, we will reassess their condition to ensure they are appropriate and in good order. The bedding comments have also been noted and will be reviewed to ensure comfort standards are consistently met. We do note that your stay was for seven nights, and we would have appreciated being informed of these concerns at the time. Our team is readily available through several contact channels, and with the property located next to our head office, we are in a strong position to respond quickly. We would have immediately arranged replacementsaddressed any issues to ensure your comfort during your stay. Your feedback is appreciated and will be used to further review our processes. We do hope to have the opportunity to welcome you again and provide a fully seamless experience.