6/10 Satisfaisant
Megan S.
9 sept. 2025
Les points forts : Communication et emplacement
Les points faibles : Arrivée
This apartment looks lovely in the pictures but felt quite different in person. Upon entering it smelled very musty and you had to go through two doors before it felt âmodernâ. The smaller bathroom had something on the bottom of the wall that looked either uncleaned or like something was growing. One of the showerheads broke immediately as soon as I turned it on (literally split into two parts and water just dribbled out). To be fair, the owner was responsive to fixing that but I wasnât there at that time. The couch also had stains on the top when we arrived that I had to scrub off (looked kind of like snot?) with a sponge. That could have come from the prior guests but seemed obvious enough that I would have expected the cleaners to see it. We also discovered a ton of ants and had to clean out our bags to make sure they didnât come with us. The biggest issue though, for me, was communication. First, I asked about early check in because we have a toddler and our arrival was 3 hours prior to check in. I was told that even if we couldnât check in, as long as the cleaners were there we could drop our luggage. Great. I asked how I would know when we could do so and they said to just message when we were arriving. I do so and didnât hear back until a few minutes before normal check in, which left us stranded at a cafe with six bags and a child. We also never got clear instructions about where the washer was, which we needed to use. Overall frustrating and not as expected.
Megan S.
Séjour de 2 nuits en septembre 2025
