Appartement Chamois - appartement de ski de Avoriazchalets

Thank you for your message and we are so pleased that you enjoyed Apartment Chamois.

Many thanks for staying with us again - we are delighted you enjoyed your stay in Chamois and look forward to your next visit.

We are sorry you did not enjoy your stay. You are the first person ever to have cause for so many complaints - it is remarkable that with so much wrong, you made absolutely no attempt to contact us during your stay and did not reply to our messages asking you if all was well? We would like to respond to the issues you have noted. Firstly, we cannot detect any smell in the apartment. The carpet is only 4 months old and is professionally steam cleaned after every 15 guests and three is no evidence of any mildew, as you suggest. Being in a high altitude Alpine environment, outdoor materials are subject to heavy weather, but to the best of our knowledge the balustrade on the balcony is not unsafe. However we take all safety issues very seriously and we have instructed the technical team to review this and report back. The clean fresh duvets and pillows were left for you freshly made inside the sofa bed. The 2 sofa beds were left pre made with clean mattress covers and sheets and all you had to do was remove the day covers. This is detailed in the comprehensive e-guide we sent you. In our support of climate and eco sensitivity, we encourage recycling and we provided you with recycling bags, a full roll of pedal bin liners and 1 large heavy duty refuse sack. Most guests find this sufficient. If you needed more large refuse sacks or additional toilet paper we would happily have brought this to you, but you did not ask for these during your stay. The coffee maker is a brand new Nespresso machine - only purchased the day before you arrived as it is a requirement for the star rating and you were the first guests to have it - the plug is a standard French plug - if you needed assistance to plug it in, our team would have happily obliged, but most people can cope with plugging in an appliance themselves. The wifi is fibre optic and the speed is in excess of 200mbps so we do not understand what you mean by crummy? The washer dryer is a 2 year old high end Samsung model and nobody has ever had any problem with it - we have since tested it and found no issues. There are full instructions in the e-guide we sent you together with a how to use video. We sent you links to book transport as you were flying in from the US, but we leave it up to you to decide if you want to do this or not. Our prices for lift passes are all noted on our website and order from and are exactly the same as the online price form the lift company, who set these prices - we deliver these to the apartment free of charge ahead of your arrival as a convenience for you, so that you do not meed to queue in resort. We were really pleased that we managed to facilitate your order for these, despite you making it at the 11th hour, as the queues to buy these in resort during peak weeks can be very long. The prices were exactly as advertised, but as we pointed out, the price was in Euros and you insisted on paying by credit card in US dollars, which attracted a fee from the credit card company, over which we have no control. We sent you detailed arrival instructions together with a step by step google map and photos. We also had an in resort team available to assist with your arrival, but you didn't contact them. You have a choice which ski slope to depart the building from. There is no need to head onto a beginner slope - this is also noted in the e-guide and our team would have happily explained this in person had you contacted us. Alpine ski resorts are very busy in New Year week - it is normal to expect some crowds at the lifts, even though in Avoriaz there are 250 to choose from. The apartment was inspected by the French tourist board for its 5 yearly inspection the week prior to your arrival - they meticulously check the standard and measure and count the items provided and did not report any of the issues you refer to. We are sorry you found so much to complain about, and while we take all complaints seriously, we cannot uphold the majority of your comments and it simply does not make sense, if it was as awful as you claim, that you chose not to mention anything or respond to our communication during your stay. We hope you had a safe journey home.

Thank you for these lovely comments - they are exactly what we hope to hear from our guests. It was lovely to host you in Avoriaz Chalets and we very much hope to see you again.

Thank you for your kind words and we look forward to welcoming you back to Avoriaz Chalets.

Thank you for taking the time to review Apartment Chamois and we are so pleased we were able to add to the enjoyment of your holiday. Our support team are in resort 7 days a week and we like to think that this does make a difference. We very much hope to welcome you back to Avoriaz Chalets.

Thank you for your kind words and we are so pleased you enjoyed your stay in Apartment Chamois. You were one of the first guests to stay after the full refurbishment was completed and we hope it was a success.