SOLRIO Apartment Vista Lagos Wi-Fi, UK TV, Sleeps 4,

Hi Brian So pleased to know you enjoyed your stay in our piece of paradise. Kind regards Yasmin

Hi Caroline, thank you for your review. It doesn't matter how many times we visit Solrio I don't think we will ever tire of that view. So pleased you enjoyed that and everything else the apartment has to offer. Kind regards Yasmin

Hi Clare I am so pleased you enjoyed your stay and we would be delighted to welcome you both back in the future. Best wishes Yasmin

Eileen Thank you for your review. We are so pleased you enjoyed your holiday and hope to be able to welcome you back soon. Reading your review is certainly making us look forward to our next visit! Kind regards Yasmin

Hi Merliyn, it was great to have you and Allen stay in one of our apartments at Solrio. We are delighted you enjoyed your stay and hope to be able to welcome you back. Kind regards Yasmin

Brian, We are delighted you enjoyed your stay and were able to enjoy a few days away from the UK winter in the Algarvian sun. We would be delighted to welcome you back. Kind regards Yasmin

S0 pleased you enjoyed your stay and we look forward to welcoming you back, to this apartment or another we have at Solrio, in the future.

Sandra, thank you for your review. We are delighted you enjoyed your stay and share your view that the apartments are ideally located. We would be delighted to welcome you back, but please book early to avoid disappointment. Yasmin

Hi Peter Thank you for taking the time to write a review. We are so sorry you have experienced these problems during your stay. Both we and our team in Alvor work very hard to ensure our guests have the highest standard of accommodation and service during their stay. We are therefore extremely disappointed by your experience. Neither previous guests or the cleaners were aware of a problem with the shower head holder prior to your stay. As you know following notification from yourselves, this was repaired but regrettably that repair did not last. Unfortunately our agents in Alvor were not aware that the problem had recurred otherwise it would have been replaced. I am pleased to advise that a replacement is scheduled for tomorrow. With regard to the television not working the problem in the first instance was that the annual subscription had expired. This was resolved on the day you advised. Obviously this should not have happened and was an oversight on my part for which I can only apologise. The subsequent problem was caused by a storm close to one of the receivers which caused all TV boxes which rely on that receiver to be down. We understand from other owners that other TV boxes in Solrio and presumably Alvor were similarly affected. Unfortunately in these circumstances there is nothing we can do but wait for the infrastructure to be repaired. We completely understand your disappointment which we share. I wish after contacting us initially regarding both these issues you had got back in touch to let us know that you still had problems. In the case of the showered holder we would have arranged replacement, and with the TV, although we couldn't have brought the receiver back into action, we would have been able to guide you through how to access the many films and series we have stored on hard drive attached to the television. With regard to being able to hear the guests in the apartment above this is something we will need to monitor. We have not received similar feedback from any guests in any of our three ground floor apartments at Solrio nor have we experienced the same ourselves. If it appears this is an ongoing problem we will speak with the upstairs owners. As we were not aware of this problem until now, we were unable to take any action during your stay. We always encourage guests to let us know of any problems during their stay and I thank you again for letting us know of the issues you encountered. Kind regards Yasmin

Nous sommes ravis que vous ayez apprécié votre séjour et que vous soyez heureux de vous accueillir. Cordialement Yasmin

Estamos muito satisfeitos por ter gostado da sua estadia e esperamos recebê-lo de volta em breve.

Hi Jane We are delighted you enjoyed your stay and looking forward to welcoming you back in 2020. We are sorry we didn’t get to meet you personally on this trip, it’s always nice to put a face to the name - maybe next year! Kind regards Yasmin

Hi Angela and Pat, thank yo for your fabulous review. We are delighted you enjoyed your stay and look forward to welcoming you back soon. We are thrilled to have just taken a booking from your daughter and her family for next year. Best wishes, Yasmin & Mo

Lorraine, we are delighted you enjoyed your stay. You certainly packed a lot in over your 6 nights. We look forward to welcoming you back in 2020

Hi Carole& John, we always like great reviews, but when they are from regular guests like yourselves, who have returned many times, we know we are continuing to get it right. Looking forward to welcoming you back in 2019.

Hi Edith We are so glad you enjoyed your stay and are looking forward to welcoming you back in 2019. Best wishes, Yasmin

Hi Nic, thank you so much for your review. We are looking forward to welcoming you back in 2019, but as you know, best to book early. Kind regards Yasmin

Thank you for your review. I’m so pleased your patience paid off and you got to stay at Solrio! As an owner it is always very rewarding when guests appreciate the quality of the accommodation. We look forward to welcoming you back. Kind regards Yasmin

Hi Bob We are so glad you enjoyed your stay and look forward to welcoming you back in 2019. We greatly appreciate you choosing to stay in our accommodation. Kind regards Yasmin