4/10 Médiocre
Maggie G.
12 avr. 2024
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication
house not kept up, blame on us for not reporting
The code to get into the house doesnt change between guests and is VERY easy to guess, making it very unsafe. The property felt/looked dirty; stains on walls, door frames, outlets. The pool was not clean, there was debris and toys (not floaties) in the pool at check- in. The ladder to get in and out of the pool was broke on one side making it VERY hard to use, major safety concern that should have been addressed before arrival. The couch is not as pictured- it is a faux leather couch, with one pillow completely duct taped on one side (ew). The king bed is low to the floor so be wary if you have mobility issues. The 2nd bathroom is only accessible thru the kitchen, in the laundry area. Part of the pool was duct taped. There were paw prints on the deck so there were dogs there even though it is not pet friendly. Host was at the property twice without telling us- they took the trash out and "serviced the pool" (nothing was cleaned, just a therm placed), We wouldn't have had ANY problem with that but we were not aware so it made us feel watched (host told us they were there when we spoke after our stay). We did not bring these concerns up during the stay, they should have been addressed prior to arrival, and we already felt unsafe (locks). When I respectfully brought these concerns up post stay, host gaslighted me, was dismissive, telling me i was trying to "get money back after a vacation" (i asked for a partial refund, was denied). I'm sure I'll get a similar response here.
Maggie G.
Séjour de 7 nuits en avril 2023
