Our stay at the cabin was wonderful for our wedding week trip! We had plenty of room for us, our wedding decor, and two dogs. The condition of the cabin was perfect and very clean! The porch with the hot tub was one of our favorite places to relax. One thing we were surprised by was that the cabin did not have any wifi. Because it is located at the top of the hill our cell service was also a little spotty. But it was a silver lining as we got to disconnect a bit.
Absolutely loved it. Perfect location, inside was absolutely beautiful and exactly as shown in the pictures. We will definitely be booking this place again. Check in and check out everything was perfect. Thank you so much
Very clean! Set off by it self up a hill. If you plan on staying a week like we did be sure to bring supplies... ie trash bags, toilet paper. The towels for bathroom smelt Like they need new ones. And the bathtub does not work. One of the reasons I booked and couldnt even use it. Overall great booking experience. Not much green space for pet's close to cabin.
The cabin was really nice, loved the claw bathtub but unfortunately it didn't hold water so I had to put a wash cloth under stopper to keep water from draining. The water pressure in kitchen sink was very low but no big deal.
Not sure when it was rented out last, but there was lots of dust under all the furniture, I saw when I was retrieving doggie toys. The light fixtures had dust bunnies and cobwebs all over them but that didn't affect our pleasant time there. I would stay again.
Nasty nasty nasty!!! Upon arrival (after hours) we instantly noticed the floors were still dirty, hair and dirt was still in the jacuzzi tub, and there was dried BLOOD in both bedrooms on the walls! They were in areas that could easily be avoided so we decided to not disturb those areas and I would call in the morning to get it cleaned. We then decided to get in the hot tub with our children where we discovered broken class in the bottom. (after calling the next morning we was assured they dumb and refill after each use⊠there is no way that happened and the glass wasnât found at that time) Still, we tried to enjoy our time. By this time it was really late and we weâre all just ready for bed⊠we attempted to get our children settled only to discover more nastiness on the âcleanâ blankets! We finally found 1 blanket that was clean although it had holes all in it. I called first thing the next morning to the main office where the lady I spoke with was very helpful and did send fresh blankets for the next night . She also didnât charge us the pet fee that we was apparently supposed to be charged although we was never told about this fee when we had spoken to then previously and told them we would be traveling with our pet. She said she wasnât going to charge me that fee for the inconvenience. We left for breakfast and came back to all those problems fixed only to find more nasty problems around the rental⊠after doing our family outing for the day we returned (once again coming in late and the office was closed) to discover yet again more BLOOD had not properly been cleaned up. This time we noticed it was on the BED we had been sleeping in!!!!! Not directly on the sheets we were sleeping on but itâs was covering the mattress cover under the thin sheet we had been sleeping on! We only discovered this because one of my children accidentally pulled off the top sheet. The mattress cover hadnât even been removed and washed after someone had an accident on the bed. They just simply covered it up with a âcleanâ sheet! Iâve never felt more gross!!! We also noticed this night that under the sink where they keep the clean towels that they were nasty and looked like they had never been wiped out! We called the office again the next morning and complained yet again. They offered to give me back $75 on my card again for the inconvenience. Fact is this room needs a good cleaning and fast! We will not stay again!
My family and I really enjoyed staying at this cabin very private and relax it was a great get away vacation. We will definitely come back!!
The cabin had everything we needed
Easy to get to and pretty close from the main strip in pigeon forge. Clean and well prepared cabin upon arrival. Check in process was painless. Even received a call on the trip there that the cabin was ready and that an email with the info to get in was sent to me.
I gave this 2 stars only because the staff was very friendly! How ever the chalet had many problems and was just dirty. When we arrived it was about 9:00 pm at night, I went threw the chalet quickly to make sure everything was up to par. Both bathrooms were gross and had all over in both showers and sinks and the tub in the room. It look like the chalet hadn't even been cleaned! I called the emergency office and let them know what I found, the chalet was also suppose to come with 12 towels and 7 wash cloths, we had 8 and 6, nor did the chalet come with dish soap or dishwasher cleaner as stated when I reserved the chalet. I let the lady know when I talked to her about all this. They sent the cleaner right away which was awesome, but she only cleaned the bathrooms and used 3 of our washcloths!! She didn't bring any towels or dish soap just dishwasher cleaner. I called the office the next morning and let them know what else I found and to let them know I never got my towels or dish soap, she asked if I could come come pick them up from the office and I agreed. I never made it to the office due to our plans we had and the office already being closed. The bed sheets and pillow cases and hand towel in the main bathroom were definitely not cleaned they had like a body odor smell on them. The hot tub was dirty and gross, the bottom of it had a slimy film on it and a crack on the side that scratched my boyfriends back. I would of just emptied the hot tub and CLEANED and refilled it but there was no hose! Even tho in the hot tub instructions it does say to fill the hot tub if not at the right level to work properly. The door way to the hall way had cobwebs in the corners. The pool table room was a mess. There was black marks all over the walls and when I say all over I mean all over. The baskets that hold the balls fell every time a ball landed in them. The burner covers on the stove looked like they hadn't been cleaned in years, they was black rusted and had a-lot of black crud and food on it. Cig buts left in bucket for grill ashes. Over all out dated chalet. We come to Piegon Forge at least 2-3 times a year. I will never rent from Fireside again.
3 bears I absolutely loved the cabin we stayed in it was clean & so comfortable! The hot tub felt so good after the 7 hour drive to get there. I would recommend staying at this cabin .
Pictures are extremely accurate, easy contactless check in, literally sends you everything you will need to know about your stay and what you should bring extra of (just in case), private location, we were very happy with our stay
Overall nice place to stay. Had some guest cancel last minute.
Nice place other than smell of dog urine when doors were closed to unneeded spaces. Peaceful place and enjoyed the secluded place with no close neighbors.
Really enjoyed the cabin layout and the location.....nice to have a fishing pond close by. Property could use a refresh on the inside.......paint, furniture and trash cans. Outside could use a good policing to pick up loose trash left by others.
The cabin was NOT clean. At all! Dishes were dirty, refrigerator was gross, cabinets (inside and out) dirty, floors (all) sticky, bathroom counter still had toothpaste from previous people, couch cushions full of food, oven gross, etc. (I have plenty of pics). I tried to call the office and was told I would have to be called back, the call back was more than 24hrs later. The pond was fantastic and outdoor property was great.
This property was perfect for our family getaway. The floors were a little dirty upon arrival but nothing too crazy that it affected our stay. I would stay here again.