6/10 Satisfaisant
Kensie H.
25 avr. 2025
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication
Great Location, But Major Issues Disrupted Our Stay
We stayed at this property for a one-week: four adults and five children ages 5 to 7. Positives: The house was very clean, Beds were comfortable, with plenty of towels and plastic cups, Great location—quiet and close to the smaller heated pool.Problems: The AC on the side with three bedrooms was broken upon arrival, leading to two nights in 87 heat, miserable for everyone, especially the kids. A new unit was installed on day two, but it took all day, forcing us to vacate. The new unit then leaked water, which we had to clean up multiple times, and it still didn’t work that night.The listing mentioned three tubs, but only one worked. The soaker tub didn’t run water, and another was missing the toggle to switch from shower to bath. We had to bathe all five kids in a single tub all week. A running toilet also required us to turn off the water each night because the noise kept us awake. When I complained about the bathtub problem, I was told that there are two hot tubs on the property. That response felt out of touch and completely unreasonable for our needs.The manager refused to use the VRBO app, opting to call and text directly. This felt unprofessional and left us uneasy about the lack of transparency.We spent hours dealing with repairs and cleanups—time that should have been spent enjoying our trip.A one-night refund didn’t come close to covering the disruption we experienced. I hope this review helps future renters make an informed decision
Kensie H.
Séjour de 7 nuits en avril 2025
