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6/10 Satisfaisant
Linda M.
27 févr. 2024
Awesome Condo! BUT....
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved the condo, and location. But our check in experience was less than wonderful. The welcome center desk customer service lady was curt and spoke as if we were checking into a strict Army barrack instead of a vacation. We arrived early and was told we are not allowed on the property until 4pm we understood that but the confirmation email from the resort said we could go and enjoy the amenity's as we waited for our room to be ready, she insisted that was not true even when we showed her the email stating that very thing. As she rattled off a 10 minute list of DO's and DONT's with a firm "YOUR CAR WILL BE TOWED AWAY IF THIS sign is not present in your car window. Maybe a kind word would have been nice to be given but there was NO warm and fussy feeling here. We made the best out of it, once we arrived in the condo we even called about getting a few more towels at the condo there we not many there they inform us there is a $35.00 charge for a small set of towels, this was 2 bath condo with just 2 hand towels and 4 bath towels small issue but maybe the condo owner could supply more for their guest stay. Also a designated parking space for the unit would be a nice part to as to the underground parking was always full. Not sure we would be back.
