4/10 Médiocre
Kathy P.
27 avr. 2024
Les points forts : Propreté et arrivée
Les points faibles : Communication
Do not recommend - no one on site to communicate with
The unit itself was fine. It was clean and nicely furnished. It was quite small and hard to imagine that 6 people would be comfortable staying in it. The bathrooms were especially small with very little counter space. It should also be noted that some of the water faucets are installed backwards and what is usually a cold faucet runs hot water and the hot faucet runs cold water. There was no written explanation for this. One of our biggest issues was that there was no one to communicate with at the location or with the management company except by leaving a voice mail message with a return call anticipated the following day. There were no instructions in the unit for the operation o Internet, WiFi or air conditioner. We were never able to establish an internet connection during our stay and had no access to TV which required an internet connection. While this was not a huge deal to us it seems that with the price charged the basics should be readily available. We were notified by email prior to our check in that one bank of elevators was not working and the expected repair was 2 weeks. There were other elevators in property available but it was inconvenient and a lack of enough luggage carts made it difficult to get to the unit in the 6th floor. We certainly understand that these things can happen but felt the inability to speak with anyone on property or with the property management company makes this property less than desirable especially for the price per night.
Kathy P.
Séjour de 2 nuits en avril 2024