À 17 miles de l'Appalachian Trail ! Refuge de montagne avec vue

Hi Andrea, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - Thank you for providing your feedback about your stay at Marshall Mountain Retreat. We sincerely apologize for any inconvenience you may have experienced during your stay. - Unfortunately, these stink bugs are common in North Carolina, especially in rural and mountainous areas, and they can sometimes find their way into homes despite our best efforts. However, we expect our guests to have a pest-free experience, and we actively work to maintain this standard. - We contract with a local pest control service that uses pet- and child-friendly methods to protect our property. Typically, treatments for brown marmorated stink bugs aren't done in January/February due to the cold weather making them inactive. Following your feedback, we've asked our pest control service to provide a proactive treatment for stink bugs. - Additionally, we are creating a handbook for our cabin that highlights common pests and how to combat them. We provide ant bait, ant spray, and bug spray for our guests to use if needed. - Upon cleaning the property in February, we did not find any indications of a stink bug infestation, nor have we received any bug-related complaints since your stay. We always reach out to guests before their check-in day with a warm welcome and property details, including our contact information. For future visits, we encourage guests to contact us immediately if any issues arise so we can address them promptly. We appreciate your understanding and hope to provide you with a better experience in the future. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.