Grande maison à Ruidoso avec jacuzzi et cheminées

From the owner: "Thank you for your feedback. We’d like to clarify a few details for future guests:- The home has both a brand-new coffee maker and a Keurig available for use.- The MIL suite is attached to the house, and as with most designs of this type, it has a separate entrance to provide privacy and security for all guests.- Any signs of wear are the result of normal use from previous guests, and we’re continually working to maintain the property’s condition.We’re sorry to hear the stay didn’t fully meet your expectations, and we appreciate the opportunity to improve."

From the owner:Thank you for sharing your feedback about your recent stay.-First and foremost, I regret the difficulties you encountered with the air conditioning. When the issue was brought to my attention, I immediately arranged for a repair, and a resolution could have been provided the same day. Unfortunately, Evolve did not communicate the repair times and solutions promptly, leading to further delays. I understand that the timing of the repair visit was inconvenient for you, and I apologize for any discomfort this caused. My goal was to resolve the issue as quickly as possible, but I respect your decision to decline the initial repair time. It’s unfortunate that this situation led to further frustration.-Regarding the other concerns, such as the cleanliness of the property and the condition of the game room, I wish these had been communicated to me during your stay so I could have taken immediate action to address them. Your feedback is invaluable, and I will certainly review these areas with my cleaning and maintenance teams to ensure they meet the high standards I expect.-Lastly, I’m sorry if any interactions with the guest contact were not as you would have hoped. We strive to offer a welcoming and helpful experience to all our guests, and I’ll be discussing your feedback with them to improve our service.