Lanai + Accès piscine communautaire : Oasis de Sarasota !

Hi Larysa, Thank you for your comments. We take it seriously when guests let us know we’ve missed the mark. After sharing your feedback with the homeowner, they asked us to pass along the following:- We’re sorry your stay didn’t meet expectations. The mattress and pillows were purchased two years ago as part of regular updates, and we were assured of their quality. That said, we appreciate your feedback and will be adding a mattress topper to enhance comfort.- We regret that the cleaning fell short. While we haven’t had issues in the past, we understand this was disappointing. In response, we’ve hired a new professional cleaning and management company and are conducting a full deep clean of the condo. - We were informed that a mid-stay cleaning was offered by the previous management team, though we understand it was declined.- Regarding pests, Florida’s climate can unfortunately attract insects. We use regular, eco-friendly pest control services to avoid harsher chemicals, but we will increase the frequency of treatments to help prevent future issues.- As for the odor in the garage, we’ve learned it was caused by mothballs placed by the former management company. These have now been removed, and the garage is scheduled for pressure washing as part of our deep cleaning efforts.We truly appreciate your feedback—it helps us continue to improve and support the homeowner in delivering the 5-star experience they’re known for.