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Appartement condo·Hôte professionnel

Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus!

Galerie photos de l’hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus!

Coin séjour
Intérieur
Coin séjour
Plan d’étage
Enceinte de l’hébergement

Avis voyageurs

8,2 sur 10
Très bien
2 chambres2 salles de bain6 personnes

Équipements populaires

  • Piscine
  • Cuisine
  • Wi-Fi gratuit
  • Climatisation
  • Blanchisserie
  • Parking disponible

Découvrir la zone

Afficher la carte
Charlevoix, MI
  • Place, Plage de Charlevoix
    ‪3 min à pied‬
  • Place, Lake Michigan Beach
    ‪3 min à pied‬
  • Place, Mushroom House
    ‪8 min à pied‬
  • Airport, Pellston, Michigan (PLN-Aéroport régional de Pellston)
    ‪53 min en voiture‬

Chambres et lits

2 chambres (6 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 très grand lit

Chambre 3

1 canapé-lit (double)

2 salles de bain

Salle de bain 1

Baignoire ou douche · Toilettes

Salle de bain 2

Toilettes · Douche uniquement · Baignoire à jets

Espaces

Cuisine
Balcon
Salle à manger
Lock

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En savoir plus

À propos de cet hébergement

Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus!

Pointes North Inn est l'une des suites en copropriété uniques de Charlevoix qui réservent comme une chambre d'hôtel. Livre de la vie privée de l'appartement, séjour pour l'hospitalité.

Ce bel appartement spacieux dispose de deux lits king-size avec un canapé-lit queen-size dans le salon. Aussi a du parquet dans le hall et salon de la chambre principale et la moquette dans les deux chambres.

Il y a une belle cuisine avec une île qui peut accueillir jusqu'à 2 personnes. Il y a une petite cuisinière avec une table de cuisson, four traditionnel, micro-ondes, lave-vaisselle et d'un réfrigérateur.

La télévision par câble est dans le salon et les chambres.

Pointes North Inn a haute vitesse Wi-Fi dans tout le bâtiment et coin buanderie exploité au deuxième étage. Dans le hall, il y a des sièges pour le petit déjeuner continental qui surplombe la piscine intérieure / extérieure chauffée. La section intérieure de la piscine est ouverte toute l'année, tandis que la section extérieure est fermée Octobre à mai.

Tout cela, à un jet de Charlevoix juste une pierre de la belle ville.

Ajoutez des dates pour connaître les prix

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Extérieur
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Charlevoix
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  • Lave-linge
  • Sèche-linge
  • Wi-Fi gratuit
Downtown Charlevoix Balcony Loft | Walk to Bridge St, Dining & Marina

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 21 ans
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
default

Animaux domestiques

Animaux de compagnie non autorisés
default

Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Hébergement n° 959956vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté

À propos du quartier

Charlevoix

À Charlevoix, cet appartement en copropriété vous promet de passer un séjour exceptionnel. Découvrez quelques hauts lieux culturels tels que les indispensables Galerie North Seas et Centre culturel Charlevoix Circle of Arts, ou explorez quelques curiosités locales comme les sympathiques Artform Fabricating et Fermes du château. Besoin de vous dégourdir les jambes ? Cette région propose une multitude d'activités telles que les visites de vignobles.
Carte
Charlevoix, MI

À proximité

  • Plage de Charlevoix - 3 min à pied - 0.3 km
  • Lake Michigan Beach - 3 min à pied - 0.3 km
  • Mushroom House - 8 min à pied - 0.7 km
  • Lake Charlevoix - 18 min à pied - 1.6 km
  • Plage Depot Beach du lac de Charlevoix - 20 min à pied - 1.7 km

Comment se déplacer

  • Aéroport régional de Pellston (PLN) - 45 min en voiture

Restaurants

  • ‪B.C. Pizza - ‬3 min en voiture
  • ‪McDonald's - ‬3 min en voiture
  • ‪Harbor View Cafe - ‬8 min à pied
  • ‪Charlevoix Dairy Grille - ‬14 min à pied
  • ‪JAX - ‬2 min en voiture

Foire aux questions

L'hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus! dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine couverte. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.

Combien coûte un séjour dans l’hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus! ?

À partir du 9 mai 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus! le 21 juin 2026 commencent à 292 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus! ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Spacieuse chambre à deux lits, au centre-ville de Charlevoix, les chiens sont les bienvenus! ?

Le départ a lieu à 11 h 00.

Où se situe l'hébergement ?

Profitant d'un emplacement intéressant à Charlevoix, cet appartement condo se trouve à quelques pas de Beaver Island Boat Company Ferry Terminal et Lac Michigan. Plage de Charlevoix et Galerie North Seas se trouvent également à moins de 5 minutes.

Avis

8,2

Très bien

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 60.
Note des voyageurs de 8 (Bien), d’après 21 avis sur 60.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 60.
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 60.
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 60.

8,6/10

Propreté

10/10

Personnel et service

8,8/10

Services et équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Arrivée

8,4/10

Communication

9,2/10

Emplacement

8,0/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Jodi R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Perfect downtown location for the apple festival. Easy check in. Unit and building is a little dated but clean and everything we needed for the weekend. So still a 5 star stay.
Séjour de 3 nuits en octobre 2025
Réponse de VrboOwner le 10 nov. 2025
Thank you for sharing your wonderful 10/10 review and for choosing Northern Michigan Escapes for your Apple Festival weekend! We’re delighted to hear you enjoyed the perfect downtown location—being close to the marina, shops, restaurants, and all the excitement of downtown Charlevoix truly makes this one of the best places to stay. We’re also glad that check-in was easy and that your condo had everything you needed for a comfortable stay. While some of our units have a more classic Northern Michigan charm, our team works hard to ensure each vacation rental is spotless, well-maintained, and fully equipped for a relaxing getaway. We truly appreciate your understanding and recognition of the cleanliness, value, and convenience our properties provide. Whether visiting for a festival, a family vacation, or a quiet lakeside retreat, our properties are designed to make every stay enjoyable and stress-free. We look forward to welcoming you back for another five-star experience with Northern Michigan Escapes.
Avis vérifié

10/10 Excellent

Michelle L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect distance to downtown and Lake Michigan

Loved our visit and great for families with dogs.
Séjour de 2 nuits en novembre 2021
Réponse de VrboOwner le 18 août 2023
Hi Michelle, Thank you for the 5 Star review! We are so happy you enjoyed your stay with us and hope to see you again in the future. Sincerely, The Staff at Northern Michigan Escapes
Avis vérifié

8/10 Bien

Ronald H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Enjoyed our stay

Good
Séjour de 6 nuits en mai 2022
Réponse de VrboOwner le 18 août 2023
Thank you Ronald for your review and we're so glad you enjoyed your stay. We hope to see you next season! Sincerely, Northern Michigan Escapes
Avis vérifié

10/10 Excellent

Jim S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Charlevoix the Beautiful

Very close to the downtown area, the pier and The Weathervane restaurant.
Séjour de 2 nuits en août 2019
Réponse de VrboOwner le 22 sept. 2024
Thank you for your kind review! We're happy to hear that you enjoyed the convenient location near downtown, the pier, and The Weathervane restaurant. We’d love to welcome you back for another stay soon!
Avis vérifié

10/10 Excellent

Jaime K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great time!

Enjoyed the location & property! Thank you!
Séjour de 3 nuits en mai 2021
Réponse de VrboOwner le 23 sept. 2024
Thank you for your kind review! We're so happy to hear that you enjoyed the location and the property. It was a pleasure hosting you, and we look forward to welcoming you back again soon!
Avis vérifié

10/10 Excellent

Mark L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Charlevoix | PNI209

Nice, clean accommodations for 2 couples... Short walk to downtown Charlevoix.
Séjour de 4 nuits en juillet 2023
Réponse de VrboOwner le 18 août 2023
Thank you Mark for your 5-Star Review! We are so glad you enjoyed our condo in beautiful Downtown Charlevoix. We hope to see you back next season! Sincerely, Northern Michigan Escapes
Avis vérifié

10/10 Excellent

Michael

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement et communication
Everything was great. Location within walking distance of downtown and marina. Room very clean and comfy. Check in and out was very efficient and front desk was extremely helpful and knowledgeable
Séjour de 1 nuit en septembre 2022
Avis provenant d’un site partenaire

8/10 Bien

Matt C.

Wedding Stay at Pointes North

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our First night the AC went out and it was very hot within the room. We woke up in the morning and went to the front desk. Within minutes we had a service/repair man on site fixing the AC. All was pleasant for the remainder of our stay.
Réponse de VrboOwner le 5 août 2025
Thank you for taking the time to share your experience! While we're sorry to hear that your first night was uncomfortable due to the AC issue, we're so glad our team was able to respond quickly and resolve the problem right away. It’s great to know that the service technician arrived promptly and got everything back in working order so you could enjoy the rest of your stay in comfort. We’re proud of our staff’s responsiveness and commitment to guest satisfaction, and it's wonderful to hear that their quick action made a difference in your visit. Thank you again for choosing Northern Michigan Escapes. We hope to welcome you back for another stay—one that’s cool, comfortable, and problem-free from start to finish!
Avis provenant d’un site partenaire

10/10 Excellent

Shirley C.

Great place to stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Love the cathedral ceilings and hot tub. Always so spacious and comfortable. Home away from home! Highly recommend.
Réponse de VrboOwner le 20 déc. 2024
Thank you for your kind review! We're thrilled to hear you enjoyed the cathedral ceilings, hot tub, and spacious comfort that made it feel like a home away from home. Your recommendation means so much to us, and we look forward to welcoming you back for another relaxing stay!
Avis vérifié

10/10 Excellent

Rebecca G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very clean. Convenient to downtown. Spacious 2 bedroom.

Nice property. Easy and convenient. Clean.
Séjour de 2 nuits en août 2019
Réponse de VrboOwner le 24 sept. 2024
Thank you for your wonderful review! We're so glad to hear that you found the property clean, spacious, and conveniently located near downtown. We’d love to welcome you back for another stay soon!
Avis provenant d’un site partenaire

10/10 Excellent

Julie M.

Charlevoix

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful in every way!
Séjour de 7 nuits en juillet 2023
Réponse de VrboOwner le 18 août 2023
Hi Julie! Thank you for the amazing review! We enjoyed meeting you and members of your family! We are already looking forward to seeing you next summer! Sincerely, Pointes North Inn Management Team
Avis provenant d’un site partenaire

10/10 Excellent

Trang P.

Charlevoix

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Family vacation
Réponse de VrboOwner le 18 août 2023
Hi Trang! Thank you for staying with us at Pointes North Inn and for the nice review. We hope you and your family enjoyed your time at the beach and will visit us again! Sincerely, Pointes North Inn
Avis provenant d’un site partenaire

10/10 Excellent

A guest from Ludington, MI

Apple Fest Getaway / Fall Color Tour

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a nice location close to town. It was convenient that they would rent for one night also.
Réponse de VrboOwner le 11 août 2024
Thank you for your feedback! We’re glad you appreciated the convenient location and the flexibility of our one-night rental option. We look forward to hosting you again in the future!
Avis provenant d’un site partenaire

10/10 Excellent

Tricia d.

Plenty of space

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Condo was spacious and close to downtown. Staff was very friendly and helpful.
Séjour de 1 nuit en juin 2022
Réponse de VrboOwner le 18 août 2023
Hi Tricia, So glad that you enjoyed your condo. We hope to see you again soon. Charlynn
Avis vérifié

4/10 Médiocre

Alan W.

Les points forts : Arrivée et emplacement
Les points faibles : Propreté et exactitude de l’annonce
The property location was very ideal! We felt that if it was a one hundred fifty a night it would have been 4 star but at five hundred a night we felt that it fell short of upkeep and cleanliness. Pictures were a little misleading making it look nicer than it really was. The staff wasn't knowledgeable about the pool depth which I feel is something they should know since it was not marked on or by the pool. Overall for the reasons listed above we would give it a 2 star.
Séjour de 1 nuit en août 2025
Avis provenant d’un site partenaire

10/10 Excellent

Claudia C.

Northern Michigan /Charlevoix stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice, clean, within walking distance downtown shops and restaurants. Front desk employee exceptional, very informative and helpful. Will be staying there again
Séjour de 1 nuit en septembre 2022
Réponse de VrboOwner le 18 août 2023
Hi Michael, Thank you so much for your 5 star review. We are so glad to hear that you enjoyed yourself at Pointes North and or town. We look forward to seeing you again soon. Charlynn
Avis provenant d’un site partenaire

8/10 Bien

Scott N.

Nemo Family trip unit 2

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: It was OK very outdated definitly need some upgrading!
Réponse de VrboOwner le 22 oct. 2024
Thank you for your feedback. We're sorry to hear that the condo felt outdated and in need of upgrades. We appreciate your input and will be looking into improvements to enhance the experience for future guests. We hope you'll consider staying with us again once updates are made. Thank you for sharing your thoughts!
Avis provenant d’un site partenaire

10/10 Excellent

Lisa L.

Better than expected!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Location, location, location says it all. We were within walking distance of plenty of restaurants and attractions. The condo was beautiful and spacious.
Réponse de VrboOwner le 6 oct. 2023
Lisa, Thank you for the 5 out of 5 rating and we are very glad to hear that you had a great stay. The location to everything is definitely a plus! Keith Stark
Avis vérifié

4/10 Médiocre

Matt C.

Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce

Old and dingy

Old and dingy...but right in downtown Charlevoix. Would not stay here again. Not clean, holes in the bedroom ceiling, generally a rundown and in need of some serious upkeep.
Séjour de 5 nuits en août 2020
Réponse de VrboOwner le 16 sept. 2024
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the condition of the property. We understand that cleanliness and upkeep are crucial for a positive stay, and I apologize for the issues you encountered with the ceiling and overall condition. Please know that we are actively working on addressing these concerns and making necessary improvements to ensure a more comfortable environment for our guests. It’s good to hear that you enjoyed the location in downtown Charlevoix. We’re committed to enhancing our property and services, and your feedback will play a key role in our efforts. If you have any additional comments or concerns, please don’t hesitate to reach out. We value your input and hope to have the opportunity to provide you with a better experience in the future. Thank you again for your feedback.
Avis provenant d’un site partenaire

10/10 Excellent

Lynn H.

Great location near downtown

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Really nice unit- we thought it was better in person than it looked in the photos. Considering sanitizing the handrail and light switches- they are highly used and get grubby quickly. Staircases in the common areas are a bit creaky and shaky. Good beds, fair showers. Nice to have a full kitchenette.
Réponse de VrboOwner le 14 août 2024
Thank you for your thoughtful review! We're delighted to hear that you found the unit even better in person than in the photos. It's great to know that you enjoyed the beds and appreciated having a full kitchenette. We also appreciate your suggestions regarding the handrail and light switches, and we’ll ensure that these areas receive extra attention for cleanliness. Your feedback on the staircases is noted, and we'll look into making improvements. We're always looking for ways to enhance our guests' experience, and your comments are invaluable. We hope to welcome you back soon for another enjoyable stay!
Avis provenant d’un site partenaire

6/10 Satisfaisant

Amy F.

Gorgeous room!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a last minute reservation and we didn't get to the room til late but still enjoyed it until my fiance cut his toe on a nail sticking out of a piece of trim. No one around that late to get a bandaid from so I wasted a lot of paper towel bandaging him up.
Réponse de VrboOwner le 6 oct. 2023
Amy, I am so sorry about the issue with the nail. We did fix that immediately after you let us know. I hope that we will see you back again and you can have an injury free stay with us. Keith Stark
Avis vérifié

10/10 Excellent

Susie H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location, good space

This is not an updated condo, but it is clean. We had 4 adults and 3 children and were ok in the space. Don't plan on cooking meals in the condo, just a couple of pans and one small pot. It was fine for us as we got carry out. There is a small table for 4. The pool was a highlight, heated and indoor/outdoor style. It also had a nice balcony. Matt at the front desk is the very welcoming and always smiling. We would not hesitate to stay here again or recommend it to others.
Séjour de 2 nuits en septembre 2020
Réponse de VrboOwner le 18 août 2023
Susie, Thank you for the 5-star review! I am very glad that the condo suites that we offer garner such high remarks. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon! Take care! Matthew T. Smith General Manager - Pointes North Inn
Avis vérifié

8/10 Bien

kathy P.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Small getaway with our dogs.. go for walks. They were good overnite..

The living room was cold from A/C can't control it because upstairs control it. Front room TV has no CC. Hard to control because of DVD box.. had to watch in the bedroom.. overall was good..
Séjour de 4 nuits en juillet 2022
Réponse de VrboOwner le 18 août 2023
Thank you Kathy for your feedback. We will be sure to forward your suggestions to our Pointes North Inn team. For assistance during your stay, please feel free to contact the Front Desk Team. They are available 7 days a week, and after hours for emergency concerns. Sincerely, Northern Michigan Escapes
Avis vérifié

10/10 Excellent

Ed N.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Small issue

The ceiling fan in the downstairs bedroom did not work.
Séjour de 1 nuit en décembre 2023
Réponse de VrboOwner le 11 janv. 2024
Hi Ed, Thank you for the 5-Star review! We are so happy you enjoyed your stay regardless of the small issue with the ceiling fan. We will certainly let the Property Manager know, and hope to see you again in the future. Sincerely, The Staff at Northern Michigan Escapes
Avis vérifié

4/10 Médiocre

Amanda R.

Les points forts : Arrivée et emplacement
Les points faibles : Communication et exactitude de l’annonce

Move on to something better.

This property had some lower scores, so I can not say I wasn’t warned. Amenities section is a complete scam. Check in is at 4:00p, pool closed at 4:45p. Our unit had no hot water for the first day…there goes “in room jacuzzi”, or even a nice shower, for that matter. When I called our emergency number, she said that it was too late for her to come help. There was a lot of air in the pipes, so lots of noise just to wash our hands. It felt like the Motel 6 of Charlevoix. Gross. Just move on…there are better listings, and the $50 you save on this is not worth it.
Séjour de 1 nuit en février 2022
Réponse de VrboOwner le 18 août 2023
HI Amanda, Our usual check in time is 4pm as noted on your reservation confirmation, but in many cases we are able to accommodate an early check in as we did in your case as well. Our winter hours were 9-6pm and the pool closes 15 mins prior in order to fill and treat as it did the day you mentioned at 5:45pm. We received a phone call from you at 9:14 pm on our after hours phone. You received an immediate return call where you were given some options as well as tried to trouble shoot the issue. Unfortunately your response was to hang up but not before you used pro-vanity. As we mentioned on the phone the building did have hot water, We run on one system and had our units not had hot water you would not have been the only unit calling. We also checked in with you prior to your leaving which was 8 months ago and you had said all was great! Charlynn

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Anglais

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